German Speaking Technical Support Analyst
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Job Location:
Monthly Salary:
Posted on:
11-10-2025
Vacancies:
1 Vacancy
Job Summary
Are you a problem-solver with a passion for technology and helping others Were looking for a German-speaking Technical Support Analyst to join our dynamic this role youll be the first line of support for our customers helping them resolve technical issues and ensuring a seamless user experience. Youll work with a team of experts in a collaborative international environment where your contributions truly matter.
Main tasks roles and responsibilities:
- Deliver high-quality technical support to customers via phone chat and ticketing systems
- Troubleshoot and resolve technical issues using internal knowledge base and documentation
- Take ownership of complex or high-impact cases collaborating with senior analysts and other teams to ensure resolution
- Escalate cases appropriately based on established guidelines and procedures
- Contribute to knowledge base improvement and issue documentation
Qualifications :
- Fluent German and English communication skills (B2 or above)
- 1 year of experience in a Customer Support IT Helpdesk or Service Desk role
- Basic understanding of Windows OS MS Office VPN software antivirus tools and general internet applications
- Familiarity with ticketing systems such as ServiceNow JIRA Service Management BMC Remedy or similar
- Interest in technology and good computer skills
- ITIL v3/v4 certification is a plus
- Experience in virtual teams in multinational organizations
- Strong analytical thinking attention to detail and problem-solving skills
- A proactive team player with a supportive can-do attitude and eagerness to learn
- Ability to work independently while knowing when to ask for help
Additional Information :
- Flexible work environment with remote work options and occasional in-office collaboration
- Newly renovated modern and sustainable office in a convenient location with parking space
- Competitive compensation package including health insurance food vouchers bonuses and an extra vacation day
- Learning and development opportunities with access to internal training and career growth paths
- A diverse and inclusive community that values innovation collaboration and continuous improvement
- A real chance to make an impact and shape processes
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
About Company
KOSTAL Group Our family-owned company is at home all over the world. We are based in 46 locations around the globe. This global presence opens up new prospects for you and allows you to look beyond traditional boundaries for instance in the USA, China, Germany, Hungary or Macedonia. ... View more
