Danish speaking Customer Service Representative Barcelona office

Barcelona - Spain

Monthly Salary: Not Disclosed

Posted on: 11-10-2025

Vacancies: 1 Vacancy

Job Summary

Position: Customer Service Representative

Location: Barcelona Spain

Employment type: Full-time

Work model: on-site

DUTIES AND RESPONSIBILITIES:

Handle incoming customer inquiries (via phone email chat or automated alerts) and address user needs efficiently
Record call details in the call management system ensuring timely responses and resolutions within the agreed SLA
Maintain up-to-date knowledge of services and products particularly those tailored to individual customer applications
Escalate any potential service issues to the senior team members as needed.
Adhere to all project processes and procedures
Ensure compliance with the contractual SLA
Provide coverage for other Agents in their absence whether within the same team or across different teams
Collaborate with the team on specific projects when requested
Fulfill administrative responsibilities including managing holiday sickness and overtime records
Participate in regular team meetings
Perform additional tasks as assigned by the management to ensure continued service performance quality and customer satisfaction

REQUIREMENTS:

Native / fluent in Danish both verbal and written. Proficiency in English (minimum B2 level)
A minimum of 1 year of customer service experience is required
experience in the automotive industry is a plus. Familiarity with or experience driving electric vehicles is preferred
Competency in IT platforms equipment and applications including Windows MS Office and internet configuration is necessary
Strong aptitude for working in a customer service environment
Excellent customer care skills with the ability to listen to and understand customer needs
Capable of taking ownership of calls and progressing them to resolution or escalating them when needed

OFFER:

Excellent remuneration package based on experience skills and performance
Working schedule: Monday to Friday 08:00 AM - 05 PM
Be part of a dynamic and creative team with positive and friendly atmosphere
23 working days of paid annual leave
Guidance and tools to reach your full potential.

Position: Customer Service Representative Location: Barcelona Spain Employment type: Full-time Work model: on-site DUTIES AND RESPONSIBILITIES: Handle incoming customer inquiries (via phone email chat or automated alerts) and address user needs efficientlyRecord call details in the call managemen...