Technical Support Specialist

Lisbon - Portugal

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Position: Technical Support Specialist (Dutch)

Location: Lisbon Portugal

Employment type: Full-time

Remuneration: Base salary.

DUTIES AND RESPONSIBILITIES:

Provide customer support through phone email or chat for product usage connectivity and functionality issues.
Perform initial troubleshooting including checks on power network status and device interfaces.
Guide users through standard support procedures such as resets connection checks and app configurations.
Escalate unresolved or complex issues to higher-level support teams with thorough documentation.
Contribute to knowledge base updates and suggest process improvements based on recurring issues.
Manage support cases based on priority service agreements and issue urgenc
Accurately document all customer interactions and technical diagnostics in a ticketing or CRM system.
Monitor trends in support issues and report insights to improve product reliability.
Stay updated on product developments software updates and support protocols.
Ensure all remote support activities comply with operational and safety standards.

REQUIREMENTS:

Native/fluent in Dutch (C1) with strong written and oral skills as well as proficiency in English (at least B2)
High school diploma or equivalent; technical training or certifications are a plus.
Experience in a customer-facing technical support role ideally in a contact centre or tech environment.
Basic knowledge of electrical systems IoT devices or general network troubleshooting.
Familiarity with technical standards or protocols is an advantage.
Strong verbal and written communication skills with the ability to explain technical issues to non-technical users.
Proficient in using CRM or ticketing tools for support tracking.
Willingness to work in shifts including weekends and holidays.
Experience supporting multiple communication channels (chat email voice back office) is desirable.
Able to work in a hybrid setup; local residency may be required based on operational needs.

OFFER:

Lunch vouchers 1020 EUR per day.
Hybrid working (evenings/weekends)
40 EUR transportation allowance or company shuttle.
Additional birthday day off.
Guidance and tools to reach career potential.

To apply for this position and to explore many other exciting opportunities visit and apply through our career page: 950 EUR x 14 salaries

Language bonus 400/ month plus 40/ month transportation allowance plus meal allowance 10.20 per working day

Onsite 3 weeks Mon-Fri 8am-5pm. From Dec revert to 24/7 shift. Evening and weekend shifts can be done at home. All equipment provided

Position: Technical Support Specialist (Dutch) Location: Lisbon Portugal Employment type: Full-time Remuneration: Base salary. DUTIES AND RESPONSIBILITIES: Provide customer support through phone email or chat for product usage connectivity and functionality issues.Perform initial troubleshooting in...