Customer Service Team Member PasayTaguig

TASQ Staffing Solutions

Job Location:

National Capital Region - Philippines

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Customer Service Team Member
The Customer Service Team Member is the first point of contact for customers responsible for delivering exceptional service and support. This role involves handling inquiries resolving issues and maintaining customer satisfaction across various communication channels such as phone or chat.

Qualifications:

- Must have at least 1 year and 6 months of international BPO voice experience
- Willing to work fully onsite either in Pasay or Taguig
- Amenable to work on shifting schedule
- Comfortable with Day Shift schedule
- Can start on or before October 20

Key Duties:
- Respond to customer inquiries promptly and professionally via phone email or chat.
- Resolve product or service issues by clarifying the customers complaint determining the cause and offering appropriate solutions.
- Maintain accurate records of customer interactions and transactions.
- Follow communication procedures guidelines and policies.
- Escalate unresolved issues to the appropriate internal teams.
- Provide feedback on the efficiency of the customer service process.
- Stay updated on product knowledge promotions and company policies.

Customer Service Team MemberThe Customer Service Team Member is the first point of contact for customers responsible for delivering exceptional service and support. This role involves handling inquiries resolving issues and maintaining customer satisfaction across various communication channels such...