Live Chat Customer Support Associate

Cebu City - Philippines

Monthly Salary: Not Disclosed

Posted on: 11-10-2025

Vacancies: 1 Vacancy

Job Summary

Job Title: Live Chat / Customer Service Associate (Cebu - Remote)

About the Client: A fast-growing US-based Daily Fantasy Sports platform that offers fans an interactive and engaging way to play and win. Theyre focused on innovation real-time gameplay and delivering an exceptional user experience.

Overview: Were looking for a Customer Service Associate to join a dynamic support team for a US-based Daily Fantasy Sports platform. The role involves providing top-notch assistance to users through live chat and other communication channels resolving both technical and non-technical issues and ensuring a smooth and enjoyable user experience. If you have a passion for sports strong problem-solving skills and experience in customer support this is a great opportunity to be part of a fast-growing industry.

Responsibilities:

Handle customer complaints provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
Communicate with customers through various channels including live chat email and other support platforms.
Develop a strong understanding of our products and platform to provide accurate and efficient support.
Respond promptly and professionally to customer inquiries.
Troubleshoot and escalate technical issues as needed ensuring customers receive timely resolutions.

Qualifications:

Excellent written and verbal communication skills.
Strong attention to detail and a sense of urgency when working.
Proven experience in live chat customer support preferably for online platforms.
Experience with technical troubleshooting or providing support for web/mobile applications.
Knowledge of or strong interest in sports and fantasy sports is a plus.
Experience with data verification and problem-solving in a fast-paced environment.

Schedule: TBD

Setup: Remote (Cebu-based applicants only)

Why Join STAFFVIRTUAL

Competitive compensation and benefits package
- HMO Day 1 FREE dependent coverage
- De minimis and allowances
- Attendance bonus
- Paid time offs
Company-provided work setup (laptop monitor accessories)
Training career growth and global exposure
A collaborative and supportive team culture

If youre a motivated client-focused professional whos ready to grow with a company that values people and performance wed love to hear from you. Apply now and join our dynamic team at STAFFVIRTUAL!

Job Title: Live Chat / Customer Service Associate (Cebu - Remote) About the Client: A fast-growing US-based Daily Fantasy Sports platform that offers fans an interactive and engaging way to play and win. Theyre focused on innovation real-time gameplay and delivering an exceptional user experience. ...