Front Office Agent - Female
Share
Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
We are seeking a Front Office Agent - Female to join our team at Novotel Cairo El Borg Hotel. The ideal candidate will be the face of our hotel providing exceptional customer service and ensuring a smooth guest experience from check-in to check-out.
- Welcome and greet guests in a friendly and professional manner
- Process guest check-ins and check-outs efficiently
- Handle guest inquiries and requests promptly and courteously
- Manage room reservations and assignments
- Operate the hotels property management system
- Coordinate with other departments to ensure guest satisfaction
- Handle cash and credit card transactions accurately
- Provide information about hotel services local attractions and transportation options
- Maintain a clean and organized front desk area
- Resolve guest complaints and issues professionally
Qualifications :
- Excellent customer service skills with a friendly and professional demeanor
- Strong verbal and written communication skills in both Arabic and English
- Proficiency in computer systems particularly hotel management software
- Ability to multi-task and work efficiently in a fast-paced environment
- Problem-solving skills and ability to handle challenging situations calmly
- Bachelors degree in Hospitality Management or related field (preferred)
- Previous experience in hospitality or customer service for one year is a must
- Flexibility to work various shifts
- Attention to detail and strong organizational skills
- Team player with a positive attitude
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Abinitio
- Arabic Speaking
- Babysitting
- Advocacy
- Administration Support
- Humming Bird
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
