Regional Process Owner O2C (1 year FTC)

Collinson is the global privately-owned company dedicated to helping the world to travel with ease and confidence. The group offers a unique blend of industry and sector specialists who together provide market-leading airport experiences loyalty and customer engagement and insurance solutions for over 400 million consumers.

Collinson is the operator of Priority Pass the worlds original and leading airport experiences programme. Travellers can access a network of 1500 lounges and travel experiences including dining retail sleep and spa in over 650 airports in 148 countries helping to elevate the journey into something special. We work with the worlds leading payment networks over 1400 banks 90 airlines and 20 hotel groups worldwide.

We have been bringing innovation to the market since inception from launching the first independent global VIP lounge access Programme Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.

Key clients include Mastercard American Express Cathay Pacific British Airways LATAM Flying Blue Accor EasyJet HSBC Chase HDFC.

Our mission is focused on doing good beyond profit which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.

Never short of ambition the success of our business is delivered through the diverse and talented team of over 2200 global colleagues.

Purpose of the job

The Regional Process Owner works closely with regional stakeholders to define drive and execute end-to-end process design and implementation of the new Billing engine and the transformation of the contract to Cash processes within Collinson.

The position will report to Global Operational Excellence Director and will be a key member of the Billing transformation project. They will work closely with global subject matter experts and stakeholders within multiple departments to move Collinson in the new ways of working and delivering the project benefits

This role will play a crucial lead in transforming the O2C processes globally identify opportunities for process improvements implement best practice to streamline operations and reduce cycles times from raising a contract through to payment making use of automation improving controls and increasing source data accuracy making it simple for the business and customers to engage with our customers .

Key Responsibilities

Identify gaps in current O2C process design and implement necessary changes
Challenge the ASIS process so that process transformation is achieved and that this is not only a technology change
The design and implementation of the Order to Cash process on the new Billing engine and Microsoft Dynamics
Participate and co-ordinate activities ensuring expectations are clearly communicated understood and met
Support internal productivity and transformation initiatives; actively seeking process standardisation in all departments utilizing the Billing engine
Acting as project representative for Global Finance Operations in setting business and information architecture standards for the team
Participate in program of projects including planning governance progress tracking and execution
Provide project oversight and input to ensure timely resolution of risks and issues

Knowledge skills and experience required

Skills

Good communication (verbal and written) and inter-personal skills
Ability to drive and lead change initiatives
Proficient in Microsoft Office applications
Skills in planning and organising decision-making negotiation and time management
Analytical and problem-solving skills
Ability to forge and build strong working relationships with a diverse set of colleagues

Experience

6 years experience in Billing solutions projects and implementations
Strong detailed knowledge of existing O2C processes internally and externally with understanding of best-in-class process and ways of working
Good working knowledge of Technology awareness in how systems and technology impact the process

Competencies

Proactivity and high energy
Strong Operational Efficiency ethos
Attention to details
Stakeholder management

Required

Experience of working with Billing solutions
Lean Six Sigma qualified up to Green Belt

Collinson is an equal opportunity employer and welcomes differences in all their forms including: colour race ethnicity gender identity sexual orientation neurodivergence family status age individuals with disabilities and people from all backgrounds cultures and experiences as we strongly believe this contributes to our on-going success.

We are focused on continually evolving our purpose driven high performing culture providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Take Action Do the right thing One team and Be insight led. These help guide everything we do internally in terms of how we think act and interact right through to how we deliver value to our customers and clients.

In your application please feel free to note which pronouns you use (For example - she/her/hers he/him/his they/them/theirs etc).

If you need any extra support throughout the interview process then please email us at