Technical Field Engineer

North Lanarkshire - UK

Monthly Salary: Not Disclosed

Posted on: 10-10-2025

Vacancies: 1 Vacancy

Job Summary

Kick ICT Group
Kick ICT Group is one of the fastest growing providers of IT Services in the UK with a talented and highly skilled team that provide outstanding service and value to our customers.

We pride ourselves on our commitment to providing outstanding IT solutions services and support. Yet we believe that its how we work with people that is most important to us.

Kick ICT are proud to be one of the few Microsoft Partners in the UK to hold all six of Microsofts industry recognised Solutions Partner designations. While these designations are technical in nature they also speak to something bigger: our ongoing investment in the knowledge tools and people needed to deliver outstanding service and support.

Why join Kick
At Kick our culture is built on a foundation of collaboration innovation and respect. We foster an environment where every team member feels valued and empowered to contribute their unique perspectives and skills. Our commitment to continuous learning and development ensures that our team stays at the forefront of technological advancements.

We believe in maintaining a healthy work-life balance encouraging creativity and celebrating our successes together. Our open and inclusive atmosphere promotes teamwork and drives us to achieve our collective goals.

Because a stronger team is an inclusive one. We believe diverse perspectives make for better ideas stronger collaboration and more innovative outcomes. Were building a culture where everyone feels heard valued and empowered to thrive no matter their background identity or experience.

The Role

JOB TITLE: Technical Field Engineer
BASE LOCATION: Bellshill (on-site)
SALARY: Up to 26K Depending on skills and experience Company vehicle
WORKING PATTERN: Permanent I Full-time (35 hours per week)

ROLE PURPOSE:
As a Field Engineer youll be the face of Kick on-site with our customers delivering high-quality technical support and service across a broad range of IT environments. Youll diagnose and resolve hardware software and networking issues ensuring minimal disruption to customer operations while maintaining our high standards of service delivery.

Working closely with the Helpdesk youll take ownership of troubleshooting installations and maintenance. This role is ideal for someone who enjoys variety autonomy and customer interaction while developing their technical expertise within a growing managed service provider.

Key Responsibilities

Attend customer sites to deliver technical support fault diagnosis and issue resolution across desktop server and network environments.

Provide professional customer-focused service representing Kick in line with our values and service standards.

Work closely with the Service Desk to ensure incidents are resolved quickly and effectively escalating when required.

Carry out hardware installations upgrades and repairs including PCs laptops printers and network equipment.

Configure and maintain routers switches firewalls and Wi-Fi access points.

Maintain accurate and timely documentation of site visits equipment and resolutions.

Assist with workshop-based repairs and equipment preparation when required.

Contribute to continuous improvement by identifying recurring issues and recommending preventive measures

What do I need

Essential

Minimum 2 years experience in a technical support or field engineering role.

Strong troubleshooting skills across Windows desktop and server environments.

Experience configuring and supporting network switches firewalls and Wi-Fi.

Excellent customer service skills with the ability to communicate effectively at all levels.

Full UK driving licence and willingness to travel to customer sites across Scotland.

Strong organisational skills and the ability to work independently.

Desirable

Relevant IT certifications such as CompTIA A Network or Microsoft certifications (e.g. MCP MCSA).

Experience supporting Fortigate Firewalls and Unifi Wireless equipment

Knowledge of virtualisation technologies (VMware Hyper-V).

Experience working for a Managed Service Provider (MSP).

Benefits

30 days holiday rising by 1 day per year after 2 years service (prorated for part-time employees)

An additional days annual leave for your birthday which can be taken within your birthday month

Private healthcare with access to 24/7 Digital GP and gym discounts

Salary sacrifice pension scheme

Salary sacrifice EV car scheme

Life insurance up to 2x your salary in the event that the worst should happen

Enhanced maternity paternity and adoption leave

Access to discount of up to 47% on childcare costs throughout our partnership with Yellownest

Cycle to work scheme

Access to our BHN Benefits portal which provides the below;

Ø Home & Tech scheme to purchase items from Currys and/or Ikea

Ø Retails discounts from over 100 high street stores

Ø bYond cashback card

Social events throughout the year

Eligibility to receive 500 reward as part of our Excellence Award scheme

Discounted access to LivingWell Health Club (Bellshill)

Access to wellbeing support through our external partners including support with your financial wellbeing

Opportunity to take part in company sponsored volunteering days throughout the year to give back to the local community

Kick ICT GroupKick ICT Group is one of the fastest growing providers of IT Services in the UK with a talented and highly skilled team that provide outstanding service and value to our customers.We pride ourselves on our commitment to providing outstanding IT solutions services and support. Yet we be...