Lead II Production Support

Bellevue, WA - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Overview:

TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan that offers strategic talent solutions to our clients world-wide. Our client provider of digital technology and transformation information technology and services

Position: Lead II - Production Support

Location: Bellevue WA 98006

Duration: 6 Months

Job Type: Temporary Assignment

Work Type: Onsite

Job Description

The Atlassian Cloud Support Engineer will be responsible for administering supporting and enabling client users across Jira Software Jira Service Management Jira Align Jira Analytics Confluence and Atlassian Cloud Administration.
This role also requires knowledge on ROVO AI (Atlassians AI platform) including the design testing and support of both Out-of-the-Box (OOTB) and Custom ROVO agents to optimize ITSM DevOps and knowledge management operations.
The engineer will deliver L2/L3 support drive automation and integrations ensure compliance alignment and collaborate with cross-functional teams to provide an AI-powered day-to-day support model.

Key Responsibilities

Atlassian Cloud Support

Administer and support Jira Software JSM Jira Align Jira Analytics and Confluence Cloud.
Manage projects workflows permission schemes request types dashboards and Confluence spaces.
Handle user provisioning and access management via Entra ID/SSO.
Provide operational support for day-to-day activities tickets and escalations.
Configure test and deploy ROVO OOTB agents for Jira Service Management and Confluence KB.
Integrate ROVO agents with Service Desk intake Automation for Jira (A4J) and Jira projects.

Automation Integrations & Scripting

Design and build automation rules ((A4J) in Jira JSM & Confluence.
Create scripts for bulk administrative operations (Python Bash PowerShell Groovy).
Support ROVO integrations with third-party systems using ROVO connectors.
Configure webhooks connectors and Marketplace apps for automation and knowledge routing.
Document knowledge articles playbooks and SOPs in Confluence for operational teams.

Required Skills

Strong Administrative and custom config knowledge on Atlassian Cloud: Jira Software JSM Jira Align Analytics Confluence Admin.
ROVO AI: Strong understanding of platform architecture with hands-on experience in OOTB and Custom ROVO agents. Skilled in ROVO actions and integrations with Jira Confluence and A4J
Nice to have Proficiency in Python Bash Groovy (Script runner optional).
REST APIs: Experience with Atlassian REST v3 Admin APIs and ROVO endpoints.
DevOps Tools: GitLab CI/CD.
Soft Skills: Strong troubleshooting ability effective stakeholder communication thorough documentation and an AI/automation-first mindset.

Important note:

Minimum 2 years of hands-on experience with Atlassian cloud tools including Jira Service Management and Jira Software.
Willingness to work U.S. business hours to support customers across multiple time zones.
Total team size is 3 On 8 Off. Out of that 1 On 8 Off will do the Atlassian tool 24X7 support remaining 2 On will do the Development Paras Teju Jaheer

TekWissen Group is an equal opportunity employer supporting workforce diversity.

Overview: TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan that offers strategic talent solutions to our clients world-wide. Our client provider of digital technology and transformation information technology and services Position: Lead II - Prod...