L3 Support Technician

ScalableOS

Job Location:

National Capital Region - Philippines

Monthly Salary: Not Disclosed

Experience Required: 5years

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

This is a remote position.

SUMMARY

We are seeking a highly skilled Level 3 Help Desk Support Technician to join our technical team. This role requires advanced troubleshooting expertise across Microsoft Cisco and networking platforms with the ability to resolve escalated issues.

The ideal candidate will have strong experience in Microsoft 365 Azure Cisco Meraki and Windows Server environments with additional exposure to networking security and virtualization technologies.

JOB RESPONSIBILITIES

Serve as the final escalation point for advanced help desk issues.
Diagnose and resolve complex issues across Microsoft 365 Windows networking and virtualization platforms.
Perform advanced configuration and administration of Microsoft Entra ID Azure Virtual Machines and Azure Virtual Desktop.
Manage Cisco Meraki MX MS and MR devices including deployment monitoring and troubleshooting.
Support Microsoft Windows Server environments (2016/2019/2022).
Develop and execute PowerShell scripts to automate administration tasks.
Collaborate with project teams on deployments migrations and infrastructure upgrades.
Document solutions workflows and best practices for team knowledge sharing.
Provide mentorship and guidance to Level 1 and Level 2 technicians.

REQUIRED SKILLS & EXPERIENCE

Microsoft Windows 10/11 support and troubleshooting
Microsoft 365 Apps for Business/Enterprise administration
Microsoft Teams configuration and support
Microsoft Entra Identity Administration
Microsoft 365 general administration
OSI Model & networking fundamentals
Cisco Meraki MX MS MR management
Microsoft Windows Server (2016/2019/2022/etc.)
Microsoft Azure Virtual Machine deployment & management
Microsoft Azure Virtual Desktop
PowerShell scripting

NICE-TO-HAVE SKILLS

Cisco Catalyst & ISR routers/switches
Experience with Ubiquiti Fortinet WatchGuard or other networking solutions
Azure networking & security administration
Security tools: SentinelOne ThreatLocker
Genetec (security systems)
VMware (virtualization)
Veeam (backup and recovery)
ConnectWise PSA/RMM

QUALIFICATIONS

5 years of IT support experience with at least 2 years in a Level 3 or senior support role in an MSP.
Relevant Microsoft or Cisco certifications strongly preferred (e.g. MCSA MS-100/101 AZ-104 CCNA CCNP Meraki CMNO).
Excellent communication and collaboration skills for working with both technical teams and end users.
JOB REQUIREMENTS
Should be willing to accept a long-term work-from-home arrangement.
Should be amenable to a permanent night shift schedule.

JOB REQUIREMENTS

Should be willing to accept a long-term work-from-home arrangement.
Should be amenable to a permanent night shift schedule.

This is a remote position. SUMMARY We are seeking a highly skilled Level 3 Help Desk Support Technician to join our technical team. This role requires advanced troubleshooting expertise across Microsoft Cisco and networking platforms with the ability to resolve escalated issues. The ideal...