Technical Support Officer Applications

CRA GROUP RECRUITMENT AND PAYROLL LTD

Job Location:

London - UK

Monthly Salary: £ 24 - 24

Experience Required: 1-3years

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

5 months contract with a Local Authority

Job Summary:

An exciting opportunity has arisen for a Technical Support Officer with a focus on applications support to join a fast-paced technical environment within a public sector organisation.

The role will involve providing first-line application support to internal service users resolving issues enhancing system usability and contributing to improvements in operational efficiency through data and diagnostic tools.

This is an ideal position for someone with excellent technical support experience analytical thinking and strong interpersonal skills who is looking to make a meaningful impact in service delivery.

Key Duties/Accountabilities (Sample):

Provide effective and collaborative technical support to service users including assistance with system functionality and navigation.

Diagnose and troubleshoot software/application issues escalating more complex problems to senior teams when necessary.

Design build and maintain dashboards and data tools to support reporting and data-driven decision-making.

Configure and customise tools and workflows to meet operational and customer-specific requirements.

Maintain up-to-date knowledge of system updates product developments and best practices.

Support training and onboarding activities by sharing technical guidance with new users or team members.

Record support interactions and resolutions accurately to support continuous improvement and service learning.

Provide clear empathetic and solution-oriented customer service including in-person support (floorwalking).

Collaborate with internal teams to identify recurring issues and contribute to service improvements or software enhancements.

Skills/Experience:

Proven experience providing applications support within a technical or customer-facing environment.

Strong analytical and problem-solving skills.

Ability to manage multiple support queries efficiently and professionally.

Excellent written and verbal communication skills with a focus on customer service.

A proactive collaborative and solution-focused approach.

Experience with Totalmobile or similar workforce management platforms.

Familiarity with dashboard/reporting tools (e.g. Power BI Excel or similar).

Understanding of software configuration and user support processes in a public sector or housing environment.

Additional Information:

The closing date: 14/10/2025.

Working Hours: 35 hours per week (Monday to Friday).

Required Skills:

Proven experience providing applications support within a technical or customer-facing environment. Strong analytical and problem-solving skills. Ability to manage multiple support queries efficiently and professionally. Excellent written and verbal communication skills with a focus on customer service. A proactive collaborative and solution-focused approach. Experience with Totalmobile or similar workforce management platforms. Familiarity with dashboard/reporting tools (e.g. Power BI Excel or similar). Understanding of software configuration and user support processes in a public sector or housing environment.

5 months contract with a Local Authority Job Summary: An exciting opportunity has arisen for a Technical Support Officer with a focus on applications support to join a fast-paced technical environment within a public sector organisation. The role will involve providing first-line application support...