Customer Implementation Manager MCL SAI
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Job Location:
Johannesburg - South Africa
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Would you like to be part of a value-driven commercially oriented international environment where we enable global trade every day We are seeking a Area Implementation Manager to lead and manage multiple small to large scale FbM Implementation projects from opportunity to launch. Proactively resouces and customers to execute projects through effective internal and external project communications. Develop detailed project plan resource management project budget financial tracking and timely project status reporting to key stakeholders using standardised global framework.
WHAT WE ARE:
Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility continuously setting new standards for efficiency sustainability and excellence. At Maersk we believe in the power of diversity collaboration and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve. At Maersk we are accelerating our logistics & services products to become the global integrator of container logistics and looking for team players to help us execute our process improvement initiative for Contract Logistics services. Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together lets sail towards a brighter more sustainable future with Maersk.
KEY RESPONSIBILITIES:
Project Organisation and Planning
Develop a clear Project Charter for approval with an understanding of the Customers / Internal needs for each Project based on the Solutions signed off by the Customer / internal stakeholders in part of the Oppportunity win or any other assigned projects
Drive the on-site setup and establish key operational processes readiness before Operations Go Live with internal stakeholders and Customers. It includes storage solution setup WMS (Warehouse Management System) TMS WCS Busines Requirements Procurement Testing Recruitment external vendors and Operational KPI activies.
Formalise Project Team organisation and work closely withProject Sponsors to achieve achieve projects objectives in a timely manner. Facilitate the Project Steering Committee Meeting for projects critical decision - making and escalation if any.
Develops and maintains project plans to include all systemic operational and ustomer requirments. Drives the tasks ensure that each project is completed and meets the company and customer expectations using the global framework.
Project Execution & Communication
Manages multiple projects concurrently and reaches out to the appropriate decision - makers and task owners on time to keep on track.
Actively seeks to avoid delays to project progress by facilitating regular meetings tro review project progress open issues and risk logs with project team members.
Provide clear project communication and publish timely project status reports to all stakeholders.
Monitor and contract the project with scope change approval and timely tracking of gthe financial budget to ensure the project is delivered on schedule.
Perform project lesson learned and conduct handover to Operations upon project completion.
Adopt Maersk Project Implementation methodology toolkits and templates to implement projects to provide clear project visibility got Global Metrics reporting and performance measurement.
Represents the companys intersts and protects the companys image with the customer related and externa parties. Actively builds a good rapport customers and external stakeholders.
Provide feedback and share best practices to Region / Global for future enhancement to our Implementation Processess and tools.
Accountable for:
Project Delivery on-time and in-full with successful Go Live with no critical impacts to the Business
Business Requirements Document (BRD) sign -off
Management of hyper-care / ramp up phase
First month review with customer and first invoice on-time and full
Comply to Commercial agreement between Maersk and the Customer to avoid the risk of liabilities
Active signoff on assets / services procedured and cost control sheet
WHO WE ARE LOOKING FOR
Someone with:
Bachelors Degree or 5 years of relevant PM experience; or a combination education and experience
Display leadership inspires respect and trust;mobilizes others to achieve project objectives.
High energy and self-starter Ability to operate independently and convey a sense of urgency.
Contract Logistics / Warehousing / Transport operations know-how preferably at least 2 - 3years relevant working expeirence in a warehouse.
Problem solver
PMP or similar project management training or certification is highly desirable
Must have excellent communication skills; written. verbal and presentation.
Requires advance skills in Excel Powerpoint Outlook Visio and Word.
#LI-LS2
Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website apply for a position or to perform a job please contact us by emailing .
Required Experience:
Manager
Key Skills
- Business Development
- Project Timelines
- Business Process
- Customer Service
- Client Expectations
- Account Management
- Salesforce
- Client Relationships
- Project Management
- ERP
- Java
- Client Service
- Consultants
- Management System
- Procedures
About Company
Maersk Line is a Danish international container shipping company and the largest operating subsidiary of the Maersk Group, a Danish business conglomerate. It is the world's largest container shipping company by both fleet size and cargo capacity, serving 374 offices in 116 countries
