Specialty Pharmacy & Infusion Technician

Shreveport, LA - USA

Monthly Salary: Not Disclosed

Posted on: 10-10-2025

Vacancies: 1 Vacancy

Job Summary

Recognized as a Best Place to Work Modern Healthcare Join a team where people come first.At Vital Care we are committed to creating an inclusive growth-focused environment where every voice matters.

Vital Careis the premier pharmacy franchise business with franchises serving a wide range of patients including those with chronic and acute conditions. Since 1986 our passion has been improving the lives of patients and healthcare professionals through locally-owned franchise locations across the United States. We have over 100 franchised Infusion pharmacies and clinics in 35 states focusing on the underserved and secondary markets. We know infusion services and we guide owners along the path of launch growth and successful business operations.

What we offer:

Comprehensive medical dental and vision plans plus flexible spending and health savings accounts.
Paid time off personal days and company-paid holidays.
Paid Paternal Leave.
Volunteerism Days off.
Income protection programs include company-sponsored basic life insurance and long-term disability insurance as well as employee-paid voluntary life accident critical illness and short-term disability insurance.
401(k) matching and tuition reimbursement.
Employee assistance programs include mental health financial and legal.
Rewards programs offered by our medical carrier.
Professional development and growth opportunities.
Employee Referral Program.

Job Summary:

The Specialty Pharmacy & Infusion Technician is primarily the first contact for both referral sources and patients with our pharmacy. As such the technician should strive to build relationships with these customers to increase satisfaction compliance and referrals. A Vital Care Specialty Pharmacy & Infusion Technicians main responsibility is to assist the pharmacists with filling mixing and assisting customers. He/she will implement and or maintain processes which will meet both personal and business goals of servicing our current patients while attempting to expand our customer base. Works within the support teams for the achievement of customer satisfaction revenue generation and long-term account goals in line with company vision and values.

Duties/Responsibilities:

Primarily responsible for assisting Vital Care Rx processes through to completion.
Answer phone & assist customers.
Intake/Process referrals through to completion.

Work fax cue.
Send fax confirmation.
Identify & complete necessary PAs.
Contact patient(s) to make arrangements of financial responsibility & set up delivery.
Assist with enrollment of PAP if necessary.
Follow-up with insurance status if needed.
Notify referral source of status & start of care.
Ensure proper reimbursement by third party.
Obtain copay collection prior to shipment.
Process labels blister pack (if necessary) & pack Rxs for shipment daily.
Document all correspondence in CareTend Progress Notes.

Track refills & schedule accordingly with patients to assure timely delivery.
Ensure needed paperwork is maintained in CareTend according to document key.
Ensure accreditation standards/objectives are being followed.
Be aware of changing AWP/Costs to ensure optimum reimbursement is obtained.
Manage & properly control inventory.

Check in daily orders & input into CareTend.
Ensure inventory is stored properly.

Infusion:

Answer phone and assist customers.
Intake referrals and process through completion.

Faxing referral information to corporate.
Input necessary information into Vital Systems for benefits retrieval.
Coordinate with home health patient admission and/or labs required and sending orders if needed.
Enter orders into CareTend for pharmacist review and delivery ticket generation.
Mix IV medication label and pack supplies.
Complete new patient paperwork for admission.
Update calendar for maintenance of delivery schedules and coordinate delivery.
Document all correspondence in progress notes.

Establish and maintain charts to ACHC specifications.
Coordinate refills process through CareTend update calendar and schedule accordingly.
Coordinate with home health concerning order changes labs patient updates nursing notes etc.
Conduct necessary patient follow ups.
Maintain and Order IV enteral and supply stock.
Discharge patients when therapy is completed and enter into CareEnds.
Maintain and clean the anteroom and cleanrooms following 797 and ACHC guidelines.
Maintain documentation in Apollo for all cleaning and technician tasks.
Restock all supplies in packing area and clean room.
Assist elsewhere in the office as needed.
Be willing to do learn new things and take on new responsibilities.

Required Skills/Abilities:

Good interactive skills with employees referral sources supervisors and consumers.

Education and Experience:

Must have a high school diploma or equivalent.
Must be 18 years of age.
Completion of pharmacy technician training preferred.
Experience in pharmacy practice or health care setting helpful.
Good interactive skills with employees supervisors referral sources and consumers.
Registered with State Board of Pharmacy (if applicable in state(s) of service area).

Physical Requirements:

The employee must be able to:	Estimate
May require extended periods of sitting.	6-8 hours
May require frequent use of computer keyboard & sitting for extended periods of time.	6-8 hours
May require standing for extended periods.	1-2 hours
May require lifting over 40 lb.	<1 hour
May require use of latex products.	<1 hour

Be part of an organization that invests in you! We are reviewing applications for this role and will contact qualified candidates for interviews.

Vital Care Infusion Services is an equal-opportunity employer and values diversity at our company. We do not discriminate on the basis of color race sex age religion national origin disability genetic information gender identity sexual orientation veterans status or any other basis protected by applicable federal state or local law.

Vital Care Infusion Services participates in E-Verify.

This position is full-time.

Required Experience:

Recognized as a Best Place to Work Modern Healthcare Join a team where people come first.At Vital Care we are committed to creating an inclusive growth-focused environment where every voice matters.Vital Careis the premier pharmacy franchise business with franchises serving a wide range of patients...