Service Coordinator
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Job Location:
Eugene, OR - USA
Monthly Salary:
Not Disclosed
Posted on:
10-10-2025
Vacancies:
1 Vacancy
Job Summary
Its your time make it matter.
At Peterson we partner with our customers to build the future. For over 85 years our peoples work has shaped the communities where we live where we raise our families and where we thrive. Petersons legacy permeates every aspect of our communities. From roads and bridges back-up power at hospitals fire-fighting concerts and moving goods; we are everywhere you look. At Peterson you dont just have a career you have a purpose.
Our family-oriented environment is built on safety winning growth and professional achievement. Hiring and developing exceptional people is critical to our continued success. We have high standards for a good reason: our people represent Peterson our family our brand and our values.
You have high expectations too.You are exceptionally motivated have outstanding skills and want your work to matter.Peterson offers competitive wages generous benefits and promotional opportunities at a family-owned and operated business.Its time to use your skills and passion to do work that matters!
Job Description
Peterson Cat has the immediate need for an experienced Service Coordinator based at our Eugene OR location.
SUMMARY
This position performs quoting functions dispatch of undercarriage management specialist and coordination between parts service and sales departments regarding machine repairs.
ESSENTIAL JOB FUNCTIONS
The following reflects managements definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign the functions to this job at any time due to reasonable accommodation or other reasons. Job functions include the following. Other duties may be assigned.
- Works with shop foreman service supervisor and parts department to acquire needed information to prepare service quotes for customers.
- Performs service department quoting activities.
- Coordinate all department labor needs as requested by internal & external customers.
- Communicate with customers regarding service activities including reviewing jobs invoices & making recommendations for future repairs/maintenance.
- Respond to after-hours request for Service.
- In person or over the phone gather information to answer questions related to quotes.
- Creates additional charge quotes after service repair work has been started.
- Supports the customer quoting process of the local Product Support Sales Representative.
- Formats the quote in a manner conductive to DBS for purposes of open work orders to match quotes.
- Follow the work order parts in progress to ensure work matches the quote.
- Maintains punctual regular and predictable attendance.
OTHER JOB FUNCTIONS
- Provides back-up when service manager is away from store.
- Works collaboratively in a team environment with a spirit of cooperation.
- Displays excellent communication skills including presentation persuasion and negotiation skills required in working with customers/ coworkers including the ability to communicate effectively and remain calm and courteous under pressure.
- Respectfully takes direction from supervisor/manager.
QUALIFICATIONS
To perform this job successfully an individual must be able to perform each essential duty satisfactorily safely and in alignment with Petersons core values. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
Associates Degree from a fully accredited college or technical school; and a minimum of five years of directly related experience in parts or sales preferably in a heavy industrial environment; or an equivalent combination of education and work experience.
#INDjobs
Peterson Machinery Co. is committed to equal employment opportunity and affirmative action. Minorities females veterans and individuals with disabilities are encouraged to apply. A drug screen and background check is required.Required Experience:
IC
Key Skills
- Senior Care
- Customer Service
- Developmental Disabilities Experience
- Computer Skills
- Microsoft Outlook
- Case Management
- Computer Literacy
- Dispatching
- Home Care
- Administrative Experience
- Social Work
- Word Processing
About Company
Peterson Cat is a trusted seller and service provider of Cat equipment and parts. New and used machines are available to buy or rent. Learn more about Peterson's offerings.
