Operational Excellence Analyst

THE POSITION
Our roster has an opening with your name on it

As an Analyst on the Operational Excellence team you will help power readiness risk mitigation and operational efficiency across the this role youll support the planning analysis and improvement of key operational processes ahead of marquee events and product launches. Youll model workflows identify process gaps and propose scalable improvementscontributing directly to the teams mission of building a resilient high-performing operational engine and keeping the customer at the forefront of all decisions. This is an excellent role for a detail-oriented problem-solver looking to grow their skillset at the intersection of operations product and customer experience.

In addition to the specific responsibilities outlined above employees may be required to perform other such duties as assigned by the Company. This ensures operational flexibility and allows the Company to meet evolving business needs.

THE GAME PLAN
Everyone on our team has a part to play

• Process Analysis & Flow Modeling: Support process deep dives by mapping current-state workflows identifying inefficiencies or gaps and assisting in the design of future-state flows using visual modeling tools or structured documentation.
  
  
• Operational Readiness Support: Contribute to the planning and execution of readiness playbooks for tentpole events major launches or product changes ensuring Ops teams are set up for success.
  
  
• Documentation & Knowledge Management: Create and maintain clear process documentation decision logs readiness plans and escalation paths to ensure transparency and traceability.
  
  
• Issue & Risk Identification: Surface and propose mitigation strategies for operational risks pain points and customer-impacting issues through internal feedback loops data exploration and process walk-throughs.
  
  
• Quantitative & Qualitative Analysis: Collect and analyze performance data to identify bottlenecks support business cases or validate improvement opportunities with the goal to always represent and improve the customer experience.
  
  
• Tooling & Workflow Improvement: Participate in assessments of operational tools or processes identifying inefficiencies or workarounds and supporting small-scale optimizations or automation efforts.
  
  
• Cross-Functional Collaboration: Work with partners across Product Engineering Customer Operations Commercial Legal and Strategy to ensure accurate process translation clear requirements and aligned execution.
  
  
• Communication & Project Management: Support preparation and follow-ups for working sessions stand-ups or readiness forums by documenting outcomes and next steps.
  
  
• Continuous Learning & Skill Building: Partner with Sr. Analysts and Managers to deepen your skills in process architecture root cause analysis and operational storytelling.

THE STATS
What were looking for in our next teammate

Required Qualifications:
Expected completion of degree or program by June 2025
Must have U.S. Work Authorization and does not require employer sponsorship
Must be in commutable distance from or willing to relocate to designated office
Commitment to improving the user experience
Ability to analyze break down and visualize end-to-end business processes
Structured thinker with strong attention to detail and process-oriented mindset
Comfortable learning new tools and frameworks for process modeling or workflow management
Clear written and verbal communicator with ability to synthesize feedback across diverse teams
Strong organizational skills and ability to manage multiple workstreams or dependencies
Solution-oriented adaptable and efficient learner
Collaborative team player who is comfortable working with a diverse array of partners and stakeholders across multiple functions

Preferred Qualifications:
Interest in eCommerce sports and iGaming industries preferred
Familiarity with process mapping tools (e.g. Lucidchart Miro Visio Whimsical) is a plus
Exposure to business process improvement methodologies preferred
Experience with data and reporting tools (e.g. Excel Tableau SQL Amplitude etc.) helpful
Background in customer support product operations or service design is a plus
Understanding of risk management frameworks
Familiarity data analytics tools like Tableau Amplitude Data Warehouse Tool etc a plus
Customer service experience a plus
Dont check all the boxes Thats okay! We encourage you to still apply if you feel like you possess an adjacent skillet and are interested in learning more about this position.

ABOUT FANDUEL

FanDuel Group is the premier mobile gaming company in the United States and Canada. FanDuel Group consists of a portfolio of leading brands across mobile wagering including: Americas #1 Sportsbook FanDuel Sportsbook; its leading iGaming platform FanDuel Casino; the industrys unquestioned leader in horse racing and advance-deposit wagering FanDuel Racing; and its daily fantasy sports product.

In addition FanDuel Group operates FanDuel TV its broadly distributed linear cable television network and FanDuel TV its leading direct-to-consumer OTT platform. FanDuel Group has a presence across all 50 states Canada and Puerto Rico.

The company is based in New York with US offices in Los Angeles Atlanta and Jersey City as well as global offices in Canada and Scotland. The companys affiliates have offices worldwide including in Ireland Portugal Romania and Australia.

FanDuel Group is a subsidiary of Flutter Entertainment the worlds largest sports betting and gaming operator with a portfolio of globally recognized brands and traded on the New York Stock Exchange (NYSE: FLUT).

PLAYER BENEFITS
We treat our team right

We offer amazing benefits above and beyond the basics. We have an array of health plans to choose from (some as low as $0 per paycheck) that include programs for fertility and family planning mental health support and fitness benefits. We offer generous paid time off (PTO & sick leave) annual bonus and long-term incentive opportunities (based on performance) 401k with up to a 5% match commuter benefits pet insurance and more - check out all our benefits here: FanDuel Total Rewards. *Benefits differ across location role and level.

FanDuel is an equal opportunities employer and we believe as one of our principles states We are One Team!. As such we are committed to equal employment opportunity regardless of race color ethnicity ancestry religion creed sex national origin sexual orientation age citizenship status marital status disability gender identity gender expression veteran status or any other characteristic protected by state local or federal law. We believe FanDuel is strongest and best able to compete if all employees feel valued respected and included.

FanDuel is committed to providing reasonable accommodations for qualified individuals with disabilities. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please email.

The applicable salary range for this position is $73000 - $91000 USD which is dependent on a variety of factors including relevant experience location business needs and market demand. This role may offer the following benefits: medical vision and dental insurance; life insurance; disability insurance; a 401(k) matching program; among other employee benefits. This role may also be eligible for short-term or long-term incentive compensation including but not limited to cash bonuses and stock program participation. This role includes paid personal time off and 14 paid company holidays. FanDuel offers paid sick time in accordance with all applicable state and federal laws.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

#LI-Hybrid

Required Experience:

IC