Lead Front Desk Attendant

HealthFitness a Trustmark company is a proven leader in providing fitness solutions that engage and connect people both on-site and online to create a strong community of health. Our work focuses on creating meaningful connections with each of our participants to help them move forward. We foster each individuals journey by creating communities of health within the organizations we serve so that everyone is supported. As an employee of HealthFitness you will enjoy a variety of health and financial benefits and receive competitive pay. We provide personal and professional support training and development and flexible employment opportunities.

About the role

HealthFitness is seeking a full-time benefits eligible proactive and customer-service-drivenLead Front Desk Attendantto join our team in Barrington IL. In this hands-on role youll oversee front desk operations ensuring a smooth welcoming and efficient experience for all members and guests. Youll lead by example guiding front desk staff during shifts ensuring tasks are completed promptly and accurately and stepping in to resolve issues as they arise.

Schedule: 30 hours per week occasional weekends may be required must be flexible!

Monday: 5am-10am

Tuesday: 5pm-9pm

Wednesday: 1pm-9pm

Thursday: 9am-5pm

Friday: 5-9pm

KEY ACCOUNTABILITIES

• Keep up to date with Front Desk Staff guidelines expectations and procedures to adhere enforce and build confidence with colleagues to promote and maintain staff efficiency and effectiveness.

• Promptly escalate performance concerns directly to the Supervisor providing the management team with timely insights into the performance of the Front Desk staff during their shifts.

• On-site assistance with facility oversight and operations to provide efficient upkeep of the building. Identify needs and communicate with the Supervisor to submit work orders.

• Provide presence and guidance for departmental staff working on-site in the absence of management.

• Support the Supervisor with onboarding of Front Desk staff including leading training sessions leading shift shadowing sessions and participating in staff job interviews.

• Work in a heavy customer-facing role such as member check-ins guest sign-ins and transactions as well as assisting with membership sales and renewals as needed.

• Responsible for safety and well-being of all guests visitors and members who utilize the facilities including responding to sudden medical emergencies and providing proper CPR/AED care.

• Leverage outstanding interpersonal skills to drive member retention and deliver meaningful customer service in a heavy customer-facing role. Ensure all guests visitors and members receive exceptional service while thriving in a fast-paced team-oriented environment.

• Work daily with computers and willingness to learn new computer applications and skills to troubleshoot on the go.

• Other duties as needed/assigned.

Minimum Requirements

• High school diploma or GED and 2 years of in-person customer service experience.

• Adult CPR/AED certification within 60 days of hire.

• Basic computer skills (word excel outlook etc.) and working knowledge of a member management/point of sale system. Ability to navigate electronic systems learning new systems and troubleshoot systems is required.

• Ability to lift up to 45 lbs. and stand for extended periods of time.

• Strong interpersonal accountability and customer service skills.

• Proven capability to succeed in a collaborative team environment.

• Current Flu vaccination required.

Preferred

• Experience with training and onboarding staff.

• Experience overseeing part-time staff.

• Proven problem-solving skills and the ability to troubleshoot on the go.

Brand: HealthFitness