Customer Services Advisor

• Ipswich Borough Council
• Address:Ipswich Suffolk IP1 2DE

• Salary:26824 - 29540 per annum

• Hours:37 hours per week

• Contract: Fixed Term till 31 March 2026. Required as soon as possible

• Reference: 0445

Ipswich Borough Council and Customer Services Team are a fast paced growing service. Putting customers at the heart of everything we do and getting it right first time is our priority.

Day to day

Working in our busy contact centre you will be required to provide high standards of customer service responding to and resolving a wide range of enquiries as the first point of contact by telephone. Some email and face to face customer interaction may also be required.

About you

You must demonstrate a proven track record in front line customer services and possess excellent communication problem solving skills and enjoy working with members of will have Mathematics and English GCSEs at pass level or NVQ level 1 in Customer Care excellent knowledge of MS Outlook the internet or similar software.

You will need excellent telephony and IT skills and the ability to communicate detailed information and promote self-service to customers. You will be passionate about getting it right first and provide a prompt courteous and knowledgeable service.

You will be required to work within a shift pattern covering the operational hours of 8.30am to 5pm Monday to Friday.

This post is offered on a fixed term basis to 31 March 2026.

This is a hybrid working role after you have completed your training (with a minimum of 2 days per week working in the office).

As well as a good salary we offer a career average pension scheme generous holiday and sick pay entitlements subsidised parking for work and leisure public transport discounts free swimming and gym membership cycle purchase scheme plenty of personal and professional development opportunities hybrid working opportunities Employee Assistance Programme and the opportunity to work with great colleagues.

What you can expect from us

We offer a comprehensive training package including one-to-one ongoing development and support. You will be part of busy and target driven contact environment delivering excellent customer service on behalf of Ipswich Borough Council.

For more information about this role please email Katrina Strzelec on

If you require any assistance or reasonable adjustments during the application or recruitment process please let us know so that the appropriate arrangements can be put in place.

Please download theJob Description and Person Specification (pdf) to find out more about this role.

To apply please visitour website

Please note CVs are not accepted.

DBS clearance is required for this role.