Customer Relations Associate

• Master DataScouts applications to swiftly resolve client issues
• Respond to client inquiries ensuring high-quality technical support with a focus on customer satisfaction and prompt issue resolution
• Schedule and conduct on-site/ virtual presentations and training sessions
• Review all written materials and websites to better promote company to the customers.
• Document all client interactions and time.
• Lead onboarding projects across products.
• Develop and maintain training materials and guides
• Test new softwaresolutions and new releases when requested by Development Team
• Foster effective communication company-wide
• Stay informed about emerging technologies
• Develop a complete understanding and comprehension of all product lines
• Data entry from support help desk and other associated software in place
• Promote Vision and DataScout as a leading provider of Government Technology Solutions and public data in growing markets.

• Bachelors Degree preferred or equivalent work experience in a technical field
• Proven ability to network with peers and associated business groups
• Strong self-starter with an exceptional work ethic who has a passion for learning and commitment to exceeding goals
• Excellent customer service skills including written verbal and organizational communication skills
• Receptive to guidance and willing to learn
• Ability to learn new software quickly and thoroughly
• A born instructor eager to learn and share your knowledge.
• Confident and engaging public speaker comfortable with large audiences
• Able to effectively triage and troubleshoot simultaneous support and training requests
• Proficient in Microsoft Office and Excel
• Barrier-breaking attitude someone who does what it takes to make things happen even when there is resistance

Equal Employment Opportunity

Vision Government Solutions is an Equal Opportunity Employer and committed to a diverse and inclusive workplace. All employment decisions shall be made without regard to age race creed color religion sex national origin ancestry disability status veteran status sexual orientation gender identity or expression genetic information marital status citizenship status or any other basis as protected by federal state or local law.

Were proud to be an equal opportunity employer and celebrate our employees differences including race color religion sex sexual orientation gender identity national origin age disability and Veteran status.

Vision Government Solutions maintains a drug-free workplace.