Spa Concierge (Front Desk) for Luxury Spa

Fort Collins, CO - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Benefits:

Employee discounts
Opportunity for advancement
Paid time off
Training & development
Wellness resources
Free food & snacks

About Woodhouse Spa:

As a Spa Concierge you are the first and last impression for each guest who enters the spa making you a critical team member in delivering service that exceeds expectations. Your role is pivotal in ensuring that every guests experience is memorable and enjoyable from start to finish.

Primary Responsibilities:

Being a steward of the Woodhouse brand.

Serves as primary support for the spas manager therapists and guests.

Ensures that every guest has a friendly inviting and memorable experience.

Answers incoming calls and listens to our guests needs to schedule appointments or provide service recommendations and collect payment for services.

Partners with the therapists to increase their guest retention and retail sales by scheduling the guests next appointment during checkout and promoting the recommended products.

Educates guests on the Woodhouse experience including a warm welcome introduction to our locker room and amenities and helping them to have a seamless experience.

Drives service and retail sales/awareness by educating guests on products and services.

Remembers the small details that make Woodhouse Spa special - guests favorite drink a warm neck wrap and/or personal information like birthdays and anniversaries.

Must be able to work weekends and most holidays.

Must comply with all company policies and procedures.

Regular and consistent attendance is required to perform the essential functions of this position. Must be able to work well with other Team Members Managers and interact with our guests. Must have the flexibility to work Sundays.

Qualifications:

High school diploma or equivalent required.

Ability to work in a fast-paced environment and maintain professionalism.

Ability to pivot and navigate through change management.

Comfortable interacting with guests in a spa setting.

Leadership experience in a similar role or front-office operations.

Comfort level with driving company sales goals and initiatives.

Proficiency in English language (reading writing and verbal).

Computer proficiency.

Previous customer service and telephone reservations experience.

Basic accounting skills (for daily closing procedures).

Availability:

Must have availability from 2:00pm to 8:00pm.
Must have weekend availability.

Must have Monday availability.

In this position you will:

Be a steward of the Woodhouse brand and Woodhouse standards.

Offer customized massage services and luxurious body treatments.

Have access to a clean orderly and sanitized environment.
Provide your own all-black professional work attire and shoes.

Physical Demands:

Ability to stand and bend over for extended periods.

Ability to lift up to 45 lbs.
8000 square foot spa that is two stories. Ability to move between the two floors using the staircase consistently throughout ones shift is required.
Extensive amount of walking.

Woodhouse Perks include:

Competitive Pay and Incentive programs starting at $17.31 per hour
Paid time off for full-time employees
Generous discounts and opportunities to enjoy services and products
The Woodhouse Way training
Working in a new state of the art facility

The Woodhouse Day Spa is an Equal Opportunity Employer and is a drug free and smoke free workplace.

Compensation: $17.31 per hour

Passion Meets Purpose at Woodhouse

At Woodhouse we provide self-care that lasts. We believe that wellness and luxury should be accessible and our customizable treatments and relaxing atmosphere provide the opportunity for our guest to feel revived and renewed long after they leave us.

Are you a spa professional looking to make an impact in the wellness of others Join us at Woodhouse where youll share your craft in a luxury environment with ample opportunity for growth.

About Us: Founded in 2001 Woodhouse is a premier spa franchise with a fresh approach to self-care. Offering signature massages facials body treatments rituals and more we provide guests a holistic approach to wellness that lasts long after they leave the spa. With 85 locations nationwide we are the gold standard of neighborhood spas powered by our commitment to an unparalleled spa experience that focuses on total well-being.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee.

Benefits:Employee discountsOpportunity for advancementPaid time offTraining & developmentWellness resourcesFree food & snacksAbout Woodhouse Spa:As a Spa Concierge you are the first and last impression for each guest who enters the spa making you a critical team member in delivering service that exc...