Technical Support Hybrid (Temp to Hire)
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Job Location:
Madison, OH - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
We are adding a Technical Support (Hybrid) individual to our team!
Who We Are:
Since 1909 National Guardian Life Insurance Company (NGL) has been one of Americas most successful and highly rated independent life insurance companies. We specialize in a suite of innovative products for lifes journey giving people the financial stability careful guidance and peace of mind to lead a life filled with confidence dignity and grace.
NGLs Core Values integrity dependability collaboration compassion and growth are a foundation of our company and help to build on the interactions we have with our policyholders partners funeral homes and each other. We believe in creating an inclusive welcoming environment for all where diversity is celebrated and everyone is encouraged to live their best most authentic self. We offerEmployee Resource Groups for employees to get involved learn network and offer professional and personal development opportunities.
With over 100 years of experience our passion is to serve people. Learn more by clicking here or visiting Day in the Life:
The Technical Support Specialist provides remote and in-person technical support to all NGL employees maintains computer hardware and software and provisions user access with a primary focus on supporting customers and systems at NGL.
Primary Responsibilities:
- Support customers of all technical proficiencies from basic inquiries to intermediate.
- Collaborate with other ITCS staff IT staff and vendors to support customers.
- Maintain computer hardware and software including packaging and deploying software.
- Perform user access provisioning.
- Ship receive and keep up-to-date inventory of technical hardware.
- Provide after-hours on-call support as necessary.
- Perform Incident Manager tasks including setting up Incident Response Team meeting and communication sending communications to the business and keeping the Team focused on resolving the immediate incident.
Schedule: This is full-time hourly position between the hours of 8a and 4:30p CST Monday - Friday; or as needed for department coverage.
Essential to Your Success:
- Self-motivated
- Adaptable to change
- Dedicated to self-improvement
- Excellent verbal and written communication skills
- Excellent interpersonal and customer service skills
- Ability to explain technical solutions to technical and nontechnical individuals in a professional and pleasant manner
- Strong analytical and problem-solving skills
- Proficient with or the ability to quickly learn an array of computer hardware and software
Education Requirements:
- Required: High School Diploma or equivalency
- Associate Degree in Computer Science or related field preferred
Years of Experience:
- A minimum of one year of experience in customer technical support or related field required
- Experience using System Center Configuration Manager (SCCM) Jira Service Management Active Directory Users and Computers and Exchange.
What We Offer:
At NGL we provide a comprehensive Total Rewards package that includes competitive base pay and benefits designed to offer solutions to help meet your unique life needs.
Benefits:
- 20 days of Paid Time Off growing to 25 days after 5 years
- 11 Paid Holidays (10 company holidays and 1 personal holiday of your choice)
- Health care dental and vision plans
- Up to $1500 (Family) or $1000 (Single) annually towards a Health Savings Account
- Annual bonus based on company performance
- Paid Parental Leave
- 401(k) match up to 9%
- Paid Sabbatical after 8 years
- Paid Volunteer Time
- Education Assistance Program
- Employee Recognition Program
- And much more!
Click hereto learn more about our comprehensive Total Rewards program.
NGL is committed to creating a diverse environment and is an Equal Opportunity Employer. Qualified applicants will be considered for employment without regard to race color creed religion national origin ancestry citizenship status age disability sex or gender (including pregnancy childbirth and related medical conditions) gender identity or gender expression (including transgender status) sexual orientation marital status military service and veteran status physical or mental disability protected medical condition as defined by applicable state or local law genetic information or any other characteristic protected by applicable federal state or local laws.
NGL is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation please contact.
Required Experience:
Junior IC
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
About Company
Since 1909, National Guardian Life Insurance Company (NGL) has been committed to guiding our customers as they plan for their financial future. As one of America's most successful, independent mutual life insurance companies, we are licensed to do business in 49 states and the Distric ... View more
