Bilingual Call Center Agent

Position Title: Bilingual (Spanish/English) Call Center Agent
Location: Remote or On-site (Based on business needs & Positions Availability) 
Schedule: 1st Shift 2nd Shift 3rd Shift

Position Overview:

We are seeking a professional and customer-focused Bilingual (Spanish and English) Call Center Agent to join our team. The ideal candidate will have a proven background in customer service and call center operations with the ability to manage both inbound and outbound calls for a large telecommunications company. This role requires exceptional communication skills strong attention to detail and the ability to provide high-quality support in both English and Spanish.

Key Responsibilities:

• Handle inbound and outbound calls in a professional and courteous manner.
• Provide accurate information and support to customers regarding their accounts billing services and general inquiries.
• Manage and update customer accounts using internal systems and databases.
• Resolve customer issues promptly while maintaining a positive and empathetic attitude.
• Document customer interactions and transactions accurately in the CRM system.
• Meet or exceed established performance metrics including call quality response time and customer satisfaction.
• Follow company policies procedures and compliance standards.
• Collaborate with team members and supervisors to ensure a seamless customer experience.
• Participate in ongoing training sessions to stay updated on products services and system changes.

Qualifications :

Qualifications:

• Bilingual fluency in Spanish and English (verbal and written) is required.
• Minimum 3 years of Call Center and Customer Service Representative (CSR) experience.
• Proficiency in Microsoft Office Suite (Word Excel Outlook Teams) and other standard software tools.
• Typing speed of 60 WPM (words per minute) minimum.
• Excellent verbal communication active listening and problem-solving skills.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Must be detail-oriented organized and reliable.
• Must successfully pass a background check prior to employment.
• High School Diploma or GED required; Associates or Bachelors degree preferred.
• Availability to work 1st 2nd or 3rd shift as assigned including weekends or holidays if required.

Preferred Attributes:

• Experience working with telecommunications clients or similar industries.
• Strong interpersonal and conflict-resolution skills.
• Commitment to delivering outstanding customer experiences.
• Team-oriented mindset with a proactive and adaptable attitude.

Join our team and help provide best-in-class customer service while representing one of the largest telecommunications companies in the industry. Apply today to start your career in a dynamic bilingual call center environment!

Additional Information :

Pay: 

• $15.00hr-$18.00hr

Job Type: Full-time

Expected hours: 40.00 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Telvista is an Equal Opportunity Employer

Telvista is an Equal Employment Opportunity Employer and complies with all applicable laws regarding nondiscrimination and equal opportunity including the regulations enforced by the Equal Employment Opportunity Commission (EEOC). We do not discriminate against any employee or applicant for employment on the basis of race color religion sex (including pregnancy gender identity and sexual orientation) national origin age disability genetic information or any other characteristic protected by applicable federal state or local laws. This commitment extends to all aspects of employment including recruitment hiring promotion transfer training compensation benefits termination and all other terms and conditions of employment.

Remote Work :

No

Employment Type :

Full-time