Senior Deal Desk Operations Manager
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Job Location:
Atlanta, GA - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Who We Are
Pindrop is redefining trust in the digital age. Our patented voice and video authentication fraud detection and deepfake detection technologies protect some of the worlds largest banks insurers retailers and healthcare leaders. As AI-driven threats evolve in the form of synthetic voices deepfakes face swapping and more our solutions stay ahead helping ensure that the real human and the right human are recognized.
Pindrop is trusted by Fortune 500 enterprises to secure voice interactions and with $100M ARR were entering our next phase of innovation and growth backed by world-class investors including Andreessen Horowitz IVP and CapitalG.
What youll do
Deal Desk Leadership
- Serve as the primary point of contact for Sales on deal structuring and pricing approvals.
- Review and approve deals in line with pricing policies discount guidelines and approval workflows.
- Provide hands-on support to Sales reps to navigate pricing rules and exceptions quickly.
Pricing Operations
- Maintain day-to-day ownership of pricing frameworks and approval processes.
- Ensure pricing data is accurate consistently applied and updated across systems.
- Identify recurring pricing or approval bottlenecks and recommend process improvements.
- Implement best practices around pricing approvals discounts and workflows within Salesforce Revenue Cloud.
- Manage pricing approvals and deal workflows directly in Salesforce Revenue Cloud.
- Own and optimize deal desk workflows in Salesforce Revenue Cloud ensuring scalability and compliance.
Cross-Functional Collaboration
- Partner with Legal to confirm contract language tied to pricing and discounting.
- Partner with Finance to ensure compliance with revenue recognition guidelines and deal approval thresholds.
- Act as the connector between Sales Finance and Legal to streamline deal closure.
Governance & Reporting
- Track and report on deal desk KPIs including approval turnaround time discount levels and exception volumes.
- Provide visibility to Sales and Finance leadership on pricing trends and risks.
- Help build management reporting for QBRs and executive meetings as it relates to deal activity.
- Proactively surface insights that influence go to market strategy margin health and product packaging decisions.
Who you are
- Hands-on operator who thrives in fast-paced sales environments
- Strong communicator able to balance speed with compliance
- Detail-oriented organized and resourceful when working across multiple stakeholders
- Comfortable digging into data to spot trends risks and opportunities
- Driven to continuously improve processes and eliminate inefficiencies
- Proven ability to influence cross-functional decision-making and champion scalable processes.
- You are resilient in the face of challenges change and ambiguity
- You are optimistic and believe that you can make a problem into a solution
- You are resourceful excited to uncover innovative solutions and teach yourself something new when needed
- You take accountability do the things you say youll do under-promise and over-deliver
- You are nimble and adaptable when priorities change and continue to see the forest through the trees
Your skill-set:
- 5-8 years of deal desk pricing operations or revenue operations experience in a SaaS company.
- Familiarity with SaaS pricing models discounting practices and contract structures.
- Experience collaborating with Sales Finance and Legal on deal approvals.
- Salesforce and Revenue Cloud (CPQ) proficiency; strong Excel/spreadsheet skills.
- Experience building reporting dashboards and pricing analysis for leadership.
- Experience with SaaS booking metrics and subscription business models (ARR MRR churn expansion and renewals) strongly preferred.
Whats in it for you:
As a Pindropper you join a rapidly growing company making technology more human with the power of voice. You will work alongside some of the best and brightest. Were a passionate group committed to excellence - but that doesnt stop us from enjoying the journey as a team with chess and poker tournaments catered lunches and happy hours wellness programming and more. Because we take our jobs seriously we add in time for rest with Unlimited PTO.
Within 30 days youll
- Complete onboarding and attend New Employee Orientation sessions with other Pindroppers.
Shadow Sales Finance and Legal teams to understand current deal desk processes. - Learn Pindrops pricing models approval workflows and Salesforce Revenue Cloud setup.
- Begin supporting deal reviews under guidance ensuring accuracy and compliance.
Within 60 days youll
- Take full ownership of day to day pricing approvals and Salesforce workflow management.
- Identify recurring challenges in deal structuring or approvals and propose improvements.
- Establish baseline reporting for leadership (e.g. approval turnaround time discount trends).Build strong working relationships with Sales leadership Legal and Finance counterparts
Within 90 days youll
- Fully own deal desk operations with minimal oversight.
- Deliver process improvement initiatives that shorten approval times or reduce errors.
Present insights to leadership on pricing trends and opportunities for margin improvement. - Drive a tangible improvement in deal desk operations through a tool workflow optimization or analytical framework that creates measurable value for the business.
What we offer
As a part of Pindrop youll have a direct impact on our growing list of products and the future of security in the voice-driven economy. We hire great people and take care of them. Heres a snapshot of the benefits we offer:
- Competitive compensation including equity for all employees
- Unlimited Paid Time Off (PTO)
- Generous health and welfare plans to choose from - including one employer-paid employee-only plan!
- Best-in-class Health Savings Account (HSA) employer contribution
- Affordable vision and dental plans for you and your family
- Employer-provided life and disability coverage with additional supplemental options
- Paid Parental Leave - Equal for all parents including birth adoptive & foster parents
- One year of diaper delivery for your newest addition to the family! Its our way of welcoming new Pindroplets to the family!
- Identity protection through Norton LifeLock
- Recurring monthly Phone and Internet allowance
- One Time home office allowance
- Remote first environment meaning you have flexibility in your day!
- Company holidays
- Annual professional development and learning benefit
- Pick your own Apple MacBook Pro
- Retirement plan with competitive 401(k) match
- Wellness Program including Employee Assistance Program 24/7 Telemedicine
This position will be posted for 60 days after 9/18/25
Please note that the base pay range is a general guideline only. Pindrop considers factors such as (but not limited to) scope and responsibilities of the position a candidates work experience education/training and key skills as well as market and business considerations when extending an offer.
What we live by
At Pindrop our Core Values are fundamental beliefs at the center of all we do. They are our guiding principles that dictate our actions and behaviors. Our Values are deeply embedded into our culture in big and small ways and even help us decide right from wrong when the path forward is unclear. At Pindrop we believe in taking accountability to make decisions and act in a way that reflects who we are. We truly believe making decisions and acting with our Core Values in mind will help us to achieve our goals and keep Pindrop a great place to work:
- Audaciously Innovate - We continue to change the world and the way people safely engage and interact with technology. As first principle thinkers we challenge standards take risks and learn from our mistakes in order to make positive change and continuous improvement. We believe nothing is impossible.
- Evangelical Customers for Life - We delight inspire and empower customers from day one and for life. We create a partnership and experience that results in a shared passion. We are champions for our customers and our customers become our champions creating a universal commitment to one another.
- Execution Excellence - We do what we say and say what we do. We are accountable for making the tough decisions and necessary tradeoffs to deliver quality and effective solutions on time.
- Win as a Company - Every time we win we win as a company. Every time we lose we lose as a company. We break down silos support one another embrace diversity and celebrate our successes. We are better together.
- Make a Difference - Every day we have the opportunity to make a positive impact. We operate with dedication passion and uncompromising integrity creating a safer more secure world.
Not sure if this is you
We want a diverse global team with a broad range of experience and perspectives. If this job sounds great but youre not sure if you qualify apply anyway! We carefully consider every application and will either move forward with you find another team that might be a better fit keep in touch for future opportunities or thank you for your time.
Pindrop is an Equal Opportunity Employer
Here at Pindrop it is our mission to create and maintain a diverse and inclusive work environment. As an equal opportunity employer all qualified applicants receive consideration for employment without regard to race color age religion sex gender gender identity or expression sexual orientation national origin genetic information disability marital and/or veteran status.
Required Experience:
Manager
Key Skills
- Employee Evaluation
- Continuous Improvement
- FDA Regulations
- Management Experience
- Process Improvement
- Profit & Loss
- Operations Management
- Project Management
- Strategic Planning
- Leadership Experience
- P&L Management
- Supervising Experience
