Customer Support Representative MedTrainer Querétaro
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Job Location:
Santiago de Querétaro - Mexico
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
As a Customer Support Representative youll be part of the friendly team that keeps our customers happy and confident using MedTrainer. Youll troubleshoot issues answer questions and make sure every user feels supported and understood.
If youre great at explaining tech in a simple way staying calm under pressure and love seeing that aha! moment when you help someone youll fit right in here.
What Youll Do
- Be the first point of contact for customer inquiries via chat email or phone
- Troubleshoot platform login and credentialing issues
- Log and document tickets accurately in Jira or our CRM
- Collaborate with other teams to resolve more complex problems
- Spot patterns and suggest ideas to make the customer experience even better
What Youll Bring
- 1 year of experience in customer service tech support or help desk
- Strong communication skills (English written & spoken)
- Tech-savvy with a love for problem-solving
- A calm friendly and proactive attitude even when things get busy
- Currently living in Querétaro and open to hybrid work
Work Location
This is a on-site position in Querétaro Mexico with the opportunity for some home office based upon performance
Qualifications :
Essential technologies and/or tools:
- Google Suite
- Microsoft Office
- Jira
Main responsibilities:
- Resolve incoming inquiries for internal and external customers via JIRA ticketing system and phone calls
Additional Information :
We Offer
- Private medical expense insurance
- Savings plan (Caja de Ahorro)
- English classes
- Free breakfast lunch snacks and drinks at the office
- Discounts on medical services
- Growth opportunities in a fast-growing SaaS company
If youre passionate about providing exceptional customer support solving technical challenges and being part of a fast-growing company we want to hear from you!
Application Requirements
- This is a on-site position in Querétaro Mexico.
- We are only considering candidates who Are Mexican citizens or legally authorized to work in Mexico and currently reside within Querétaro.
- Please attach your updated CV in English when applying.
Why Youll Love Working Here
Were a tight-knit team that works hard helps each other and knows how to have fun along the way. At MedTrainer your ideas matter your work has impact and your growth is part of our mission.
If you love helping people and want to be part of a company thats transforming healthcare through technology wed love to meet you!
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
MedTrainer is an innovator in the healthcare industry, changing the landscape of technology offers with the Medtrainer Platform Solution comprised of our proprietary Learning Management System (LMS), our core focus on Compliance Training as well our Managed Services offering in Creden ... View more
