IT Support Specialist

We are seeking a motivated and enthusiastic IT Support Specialist to join our dynamic IT team. The ideal candidate will be responsible for providing technical support to end-users troubleshooting hardware and software issues and assisting in the maintenance of IT systems. A strong understanding of Microsoft 365 is considered an asset and will be beneficial in supporting our organizations technology needs.

• Provide first-level technical support to employees via phone email or in-person ensuring timely resolution of technical issues.
• Troubleshoot and resolve hardware and software problems including desktops laptops printers and mobile devices.
• Assist in the setup configuration and deployment of new equipment and software.
• Maintain accurate records of support requests and resolutions in the ticketing system.
• Support users with Microsoft 365 applications including Outlook Word Excel and Teams.
• Assist with the management and maintenance of IT infrastructure including network and server systems.
• Collaborate with senior IT staff to develop and implement IT policies and procedures.
• Conduct training sessions for employees on IT systems and best practices.
• Perform regular updates and patches to ensure system security and efficiency.
• Participate in IT projects and initiatives as required.

Qualifications :

• A certificate diploma or degree in Information Technology Computer Science or a related field; or equivalent experience.
• 1-2 years of experience in an IT support role.
• Basic understanding of computer hardware software and networking.
• Familiarity with Microsoft 365 applications and services.
• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Willingness to learn and adapt to new technologies and processes.

Additional Information :

Egis Canada is an equal opportunities employer offering a competitive salary and benefits to those with the skills suited to the needs of our clients. 

We welcome and encourage applications from people with disabilities. Accommodations are available upon request for candidates. 

This role is eligible for a referral bonus in line with the Referral Program. If you have been referred please provide the name of the employee who has referred you at the time of your application. 

At Egis we embrace innovation to tackle challenges and utilize AI in our recruitment process under stringent ethics and compliance policies and in alignment with our values of being a Responsible Company a People First Company and a Creative Company. Committed to diversity growth and collaboration we may leverage AI to support the recruitment process. 

Remote Work :

No

Employment Type :

Full-time