Claims Technician (Benefits Payment Charge)

Title: Claims Technician

State Role Title:Admin and Office Spec III

Hiring Range: $37500 annually

Pay Band: 3

Agency: Virginia Employment Commission

Location:VEC CENTRAL OFFICE

Agency Website: Type: General Public - G

Job Duties

To review claims information to determine if a referral for investigation is in order to interview claimants and employers concerning potential overpayment and claimants concerning established overpayments and repayments.

Responds and investigates inquiries from claimants employers staff and the public to provide information and or resolve problems or issues regarding Unemployment Insurance benefits.

Provides UI services to customers in a professional and prompt manner to meet customer needs. provides information and assistance to callers both internal and external.

Minimum Qualifications

Basic knowledge of claims processing; basic accounting and cash management principles; and office operations.

Strong customer service claims examination and processing data entry and communication (oral and written) skills. Proficient in Microsoft software (e.g. Excel and Word) OneDrive and/or similar software.

Ability to perform detailed work related to the tracking and resolution of claims and employer charges; collect and analyze information to make determinations; prepare and reconcile reports; record and enter information into a database; interpret and apply program requirements; work independently and as a member of a team; respond to inquiries and provide technical assistance; and prioritize work load and meet deadlines.

Additional Considerations

Experience entering and reviewing data using an automated system (e.g. VUIS or related system) providing administrative support reviewing claims and/or working with UI benefit programs.

Experience working Special program TRA/RTAA and DUA claims.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to Your Application in your account to check the status of your application for this position.

Diversity and inclusivity are at the heart of what we do in Virginia and the VEC is committed to upholding these values in our employment opportunities across the Commonwealth to people from all backgrounds including all races ethnicities genders and abilities.

The Virginia Employment Commission is an Equal Opportunity Employer/Program and a Virginia Values Veterans (V3) certified employer. AmeriCorps Peace Corps and other national service alumni are encouraged to apply.

The selected candidate must successfully pass a comprehensive background check including an FBI fingerprint background investigation.

Applications for this position must be submitted electronically through this website. Mailed emailed faxed or hand delivered applications and résumés will not be accepted.

Applications are not accepted after the recruitment closing date.

Please carefully review the details of this recruitment including the location of the position and the posted salary before applying. VEC does not provide relocation assistance and no salary will be offered outside of the posted salary range / flat rate.

Consideration for an interview is based solely on the information within the application (and/or resume). You must ensure your application/resume includes the scope of your experience knowledge skills and abilities as it relates to the position you are applying for. Information not stated will not be assumed.

This website will provide a confirmation of receipt when the application is submitted for consideration.

For the status of your application and this position please refer to your account. We do not provide application status updates via email or telephone.

Auxiliary Aids and Services are available upon request to individuals with disabilities.
Applicants needing accommodations should contact the Human Resource office for additional information.

The VEC does not provide sponsorship; therefore applicants must be a citizen or national of the U.S. a Lawful Permanent Resident or an alien authorized to work in the US.

NOTICE: VEC will record information from each new employees Form I-9 (Employment Eligibility Verification) into the Federal E-Verify system to confirm identity and work authorization.

Contact Information

Name: Human Resources / Recruitment

Phone: * For the most up-to-date status of your application please refer to your account. We do not provide application status updates via phone.

Email: for recruitment related questions. Emailed applications resumes or cover letters will not be accepted. For the most up-to-date status of your application please refer to your account.

In support of the Commonwealths commitment to inclusion we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS) or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation if applicable to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at .

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1 2022- February 29 2024 can still use that COD as applicable documentation for the Alternative Hiring Process.