Customer Success Manager
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Job Location:
Boston, NH - USA
Yearly Salary:
$ 110000 - 155000
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
About Us
Clasp is a venture-backed mission-driven startup transforming access to education and career pathways. We are revolutionizing the way employers attract and retain critical talent while simultaneously tackling the student debt crisis. (Yep we think BIG.) Our innovative platform meaningfully connects employers educational institutions and diverse talent to drive mutual benefitusing accessible education financing as the thread. We like to think of ourselves as more than a fintech; were a catalyst for economic mobility.
A Forbes Fintech 50 company portfolio company of SHRM (Society of Human Resource Management the largest HR organization out there!) and recipient of 43 Start Ups to Bet Your Career On in 2025 by Business Insider Clasp is driven by our commitment to social impact and innovation. We are reshaping the future of the workforce one opportunity at a time. Join us on our journey to give power to learners and unlock fulfilling careers that drive positive change in their communities and beyond.
The position will serve as both a strategic advisor and an enthusiastic champion for Clasps employer partners. This role blends deep knowledge of our creative work with inspiring communication and storytelling to build excitement strengthen alignment and drive long-term own a portfolio of partners and go beyond traditional success managementimmersing yourself in the details of our work asking probing questions about partner goals and shaping conversations that spark expansion opportunities. Youll collaborate closely with Sales Implementation Product Marketing and Talent Fulfillment to ensure Clasps creativity shines and partners see measurable youre excited about using education and technology to solve systemic problems in workforce developmentand want to grow with a high-impact high-growth teamwed love to hear from you.
What Youll Do:
- Drive Enthusiasm and Advocacy: Deliver high-energy compelling partner engagementsusing storytelling visuals and real impact examples to make partners excited about Clasps creativity.
- Champion Strategic Growth: Push conversations beyond the present. Ask deeper questions about multi-year goals hiring strategies and industry shifts to uncover expansion opportunities.
- Know the Work: Stay fluent in the details of Clasps creative output talent fulfillment roadmap and performance metrics so you can credibly advise partners.
- Facilitate Onboarding and Alignment: Partner with sales and implementation teams to streamline launches ensuring clarity and consistency from pre-sale through steady state.
- Lead Technical Problem-Solving and Enablement: Guide partners through onboarding scoping and translating requirements into actionable builds; deliver training and change management support to ensure adoption and long-term impact.
- Monitor and Optimize Performance: Analyze partner metrics and feedback to identify risks and opportunities balancing long-term strategy with responsive day-to-day support.
- Collaborate Cross-Functionally: Present materials developed by internal teams with authority and context ensuring partners see the full value of Clasps work.
- Act as a Trusted Advisor: Serve as a subject matter expert offering training and insights to maximize the value partners derive from Clasps services
- Partner Engagement: Conduct high-impact business reviews and regular touch points to enhance partner satisfaction and expand Clasps value
What Youll Need:
- Experience in account management customer success management consulting or other client/customer-facing role
- Proven problem-solving and analytical skills to identify partner challenges and risks and design effective solutions
- Relationship-building and communication skills with the ability to foster trust understanding and alignment across diverse audiences
- Excellent communication skills and the ability to think strategically while executing tactically balancing long-term goals with immediate partner and business needs
- Collaborative mindset with experience working across multiple departments to build cohesive strategies and implement cross-functional initiatives
- Adaptability and resilience to navigate the fast-paced evolving landscape of a high-growth company
Nice to Have:
- Familiarity with education benefits workforce development or upskilling programs
- Experience working with human resources and/or talent acquisition stakeholders
- Understanding of healthcare industry
What We Offer:
- Competitive cash and equity compensation
- Health benefits (health dental & vision)
- 401k Match
- Commuter benefits
- Flexible PTO policy
- Opportunities to grow and perform in a fast-paced environment alongside a stellar team.
$110000 - $155000 a year
The salary range for this position is competitive and will be commensurate with the candidates experience qualifications and industry knowledge ranging between $110000 to $155000 addition to the base salary we offer an attractive equity component as part of our compensation package providing an opportunity for eligible employees to share in the success and growth of our company. We are committed to offering competitive compensation and benefits packages to attract and retain top talent.
We are committed to creating a diverse and inclusive workplace where all employees feel valued respected and empowered to contribute their unique perspectives and talents. Clasp is an equal opportunity employer and prohibits discrimination and harassment of any kind. We embrace diversity and are dedicated to providing equal employment opportunities to all individuals regardless of race color religion sex sexual orientation gender identity national origin age disability veteran status or any other characteristic protected by law.
Required Experience:
Manager
Key Skills
- Bidding
- Business Solutions
- ABAP
- Business Operations
- Business Sales
- Corporate Marketing
About Company
Clasp bridges the gap between education and employment with high-retention recruiting solutions. Discover how we help employers build a broader, more sustainable pipeline of new hires who stay longer by addressing one of their biggest financial burdens—student loan debt.
