Sr. Analyst IT Support

Job Summary

The Sr Analyst IT Support under the direction of the IT Director of Cloud Infrastructure and ITSM will provide Endpoint and Infrastructure support both onshore and offshore. This position will respond on matters of standardization security compliance escalations projects initiatives and strategic goals.

Principal Duties and Responsibilities

• Troubleshoots resolves and performs root cause analysis of infrastructure and endpoint issues.
• Contributes to the development of hardware software and security technology standards.
• Coordinates the design development acquisition implementation and disposal of computer hardware software and communications.
• Works with Supply Chain on shipping and receiving hardware for new hires and projects.
• Provides assistance guidance and communications to other departments offices and rigs for changes in the endpoint and Cloud environment.
• Provides On-Call assistance for critical technology-related issues.
• Monitors and maintains IT security standards for all client endpoints and servers.

• Ensures compliance with software licensing agreements and assist with renewal and maintenance.

• Develops annual technology goals and objectives in collaboration with the IT Director.

• Assists with rig startups moves activations decommissioning and cold stacks.

• Required to work offshore in rig environments up to 20 days per year.

Qualifications / Experience

• Bachelors degree in Computer Science or equivalent experience.

• CompTIA A preferred

• Three plus (3) years of professional experience in an IT Support role

• Three plus (3) years of experience working in an offshore/marine environment is preferred.

• Excellent written and verbal communication skills

Skills & Experience

• Advanced knowledge of personal computer hardware Microsoft desktop operating systems and peripheral equipment such as printers drivers monitors keyboards and scanners.

• Advanced knowledge of Microsoft Active Directory Azure and Intune.
• Working knowledge of Microsoft Office products and configuration.
• Working knowledge of remote desktop access software such as RDP.
• Thorough knowledge of Local Area Network fundamentals.
• Basic knowledge of IP networking fundamentals including routing protocols addressing and name resolution (such as DHCP and DNS).
• General understanding of software distribution systems such as Intune SureMDM and SCCM.
• Basic project management skills for managing concurrent projects and meeting deadlines.
• Ability to independently and in conjunction with other analysts perform thorough problem analysis for hardware and software.

Behaviors

As part of our commitment to fostering a high-performance culture employees are expected to align their actions and decisions with the principles outlined in our Behavioral Framework. This framework serves as the foundation for our organizational culture and guides our behaviors to drive better outcomes across the company. Employees are responsible for incorporating these behaviors into their daily actions relationships and decision-making to help manage expectations strengthen relationships and contribute to the overall success of the organization.

Our five behaviors that define our culture are:

Analyze & Plan Being deliberate in understanding and describing the problem to solve and using information from a range of relevant sources to develop solutions that are effective and evidence-based.

Collaborate Collaborating effectively sharing ideas and leveraging one anothers strengths based on trust transparency and empathy creating an environment where everyones input is valued.

Communicate Communicate clearly with all employees and stakeholders ensuring active listening understanding and timely information sharing.

Learn Grow & Adapt Building organizational capability through our own learning and development while coaching others and supporting others to adapt learn and develop.

Deliver Results Striving to deliver and exceed required results identifying and overcoming obstacles and taking responsibility for the outcome while respecting our values.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties responsibilities and qualifications required of employees assigned to this job. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.

Valaris is an equal opportunity employer in all aspects of employment to all individuals regardless of race color religion sex national origin agedisability veteran status genetic information sexual orientation or any other non-job-related factors.

Valaris is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you need such an accommodation or a religious accommodation please contact.