Director, Release Management

About the Team

Join a high-impact team of platform engineers at the heart of our enterprise technology ecosystem. The ServiceNow Solutions and Services team part of Digital Technology Operations is responsible for the design build support and operation of our critical business platforms and services. 

The Impact Youll Make

The Director will oversee our release management and deployment activities and will define and enforce best practices for software releases working closely with various departments to ensure high-quality efficient and low-risk delivery of new features and products to end-users. This is a team where engineering excellence architectural rigor and problem-solving at scale drive everything we do.

What Youll Do

• Maintain and continuously improve the enterprise-wide release and deployment management processes and procedures ensuring they are adopted by all relevant teams.
• Lead mentor and motivate a team of release managers and release engineers fostering a culture of continuous improvement and delivery excellence.
• Define the vision roadmap and requirements for the release process and associated infrastructure aligning release schedules with business and technical objectives.
• Oversee the creation and management of the enterprise release calendar and coordinate go-live activities across multiple development QA and operations teams.
• Proactively identify manage and resolve risks and issues that could impact the scope quality and schedule of releases. Develop rollback plans and support incident management when deployment issues occur.
• Serve as the primary point of contact for release status and strategy communicating effectively with a wide range of stakeholders including executive leadership and external partners.
• Define and track release performance metrics through trend reporting and analysis to identify bottlenecks and drive improvements.

Qualifications :

What You Bring to the Role:

• A minimum of 10 years related experience working in IT with extensive experience (5 years) in a dedicated release management DevOps or senior technical delivery role.
• Expert-level knowledge of the software development lifecycle (SDLC) Agile methodologies (e.g. Scrum Kanban) and DevOps practices is essential.
• Relevant certifications such as ITIL Certified ScrumMaster (CSM) or SAFe are highly valued.
• Strong hands-on experience with relevant technologies including CI/CD pipelines project management cloud platforms Source control and ITSM platforms.
• Experience with ServiceNow products and services.
• Ability to lead cross-functional and distributed teams.

#DTjobs

For positions in this location we offer a base pay of $170300 - $298100 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

No

Employment Type :

Full-time