Technical Client Support Analyst
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Job Location:
Dallas, IA - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
KUBRA is Hiring: Technical Client Support Analyst!
Are you passionate about solving complex technical challenges and delivering an amazing client experience At KUBRA were looking for a Technical Client Support Analyst to join our fast-paced collaborative team!
In this role youll be the go-to expert providing tier-two technical support to our clients tackling issues head-on collaborating across departments and ensuring smooth resolution every time. Youll play a key role in troubleshooting identifying and escalating technical challenges while keeping our clients informed and supported.
Youll also take part in our 24/7 on-call rotation providing world-class support to clients with premium service agreements because at KUBRA were all about reliability innovation and client success.
If you thrive on solving problems love working with technology and want to make an impact this is your opportunity to grow with a leader in client-focused digital solutions!
This is a Hybrid role in Dallas Texas.
How Youll Contribute
- Provide professional support to clients at large enterprises by handling and assessing inbound requests internal checks and automated alerts
- Demonstrates strong communication skills by effectively articulating ideas actively listening and maintaining professional and clear interactions with team members clients and stakeholders
- Research issues involving application integration points data integrity connectivity failures and application or system failures
- Report details on issues to developers and manage communications with clients as issues are worked on and resolved
- Client Excellence - Maximize client satisfaction by providing excellent customer service and maintaining Service Level Agreements
- Review and react to client support and operational issues assisting the team with initial triage understanding of client implementations and resolution of problems
- Assists with classification and prioritization of issues
- Execute case/ticket service requests requiring code and / or configuration updates
- Achieve productivity related targets including support processed tickets average response time average time to close time tracking
- Manage communications with clients throughout the life of a request and coordinate with developers and others to address issues
Strengths That Shine in This Role
- Excellent verbal and written communications skills
- Ability to explain technical issues to those unfamiliar with the subject via email telephone and in person in a professional manner
- Ability to collaborate with fellow team members and teams across the organization
- Strong technical and problem-solving skills to support understanding of enterprise software solutions enterprise architecture and troubleshooting of problems
- Strong work ethic and dedication to providing 100% client satisfaction
- An interest in creating and tinkering with technology
Skills That Matter in This Role
- 0-1 year of experience in Customer Service software/IT support or as a skilled user of enterprise software
- Demonstrated aptitude for troubleshooting technical problems
- A general understanding of servers networks enterprise software and data integration between enterprise applications
- Experience with enterprise software in a support or advanced business user role is strongly preferred
- Associates degree or work experience demonstrating professional communication and inter-office skills
- Diploma or Degree in Computer Information Systems or related program is preferred
- Familiarity with cloud/virtualized environments (such as AWS Azure Digital Ocean or Google App Engine) relational databases SQL queries basic syntax and C# or Java code is preferred
- Experience with reporting from enterprise applications and data warehouses is preferred
- Basic Linux command line skills are preferred
- Ability to create and edit HTML and embedded CSS particularly for use in emails is preferred
- Successful candidates must be able to demonstrate their experience designing and implementing information access solutions on Windows OS using the following tools: Visual Basic C SQL Server Access ASP C# JavaScript HTML and CSS OR the ability to create and run SQL queries make minor changes to Java code and create or modify HTML documents
Why Youll Love Working Here
- Thrive in an award-winning innovation-driven culture that champions growth embraces diversity and fosters inclusion for all. See our awards
- Earn competitive pay with annual performance-based bonuses that recognize your impact
- Invest in your future with our 401(k) plan featuring company matching
- Stay healthy with comprehensive medical dental and vision coverage plus HSA and FSA options
- Recharge with paid vacation and sick days and a paid day off for your birthday
- Make an impact with two paid volunteer days to give back to your community
- Advance your skills with free access to LinkedIn Learning and our education reimbursement program
- Prioritize your mental health with a free premium Headspace membership
- Refuel at fully stocked refreshment stations with complimentary drinks and snacks
- Enjoy exclusive perks with access to Tickets at Work discounts and memberships
Equal Employment Opportunity: KUBRA is committed to the principles of equal employment opportunity. We do not discriminate in hiring on the basis of sex gender identity sexual orientation race color religion creed national origin physical or mental disability protected veteran status or any other characteristic protected by federal state or local law. We will provide accommodations during the recruitment process upon request by emailing emailprotected. Information received relating to accommodation will be addressed confidentially.
We thank all applicants for their interest; however only candidates under consideration will be contacted.
While we value the skills and experiences listed in our job requirements we also recognize that talent comes in many forms and welcome applications from candidates who meet most but not all specified requirements. If you possess a strong desire to learn and grow in a dynamic work environment apply now!
KUBRA is a fast-growing company that delivers customer communications solutions to some of the largest utility insurance and government entities across North America. KUBRA offers billing and payments mapping mobile apps proactive communications and artificial intelligence solutions for customers. With more than 1.5 billion customer interactions annually KUBRA services reach over 40% of households in the U.S. and Canada. KUBRA is an operating subsidiary of Hearst.
Our office is small enough to allow creative individuals to flourish yet large enough to provide long-term stability. We place a tremendous amount of responsibility on our team members to be productive focused and self-motivated. We offer a casual work environment competitive compensation and a stellar benefits program.
KUBRA does not typically provide immigration-related assistance including employment-based work visa (e.g. H-1B) sponsorship work permit applications and extensions permanent residence (green card) sponsorship LMIA applications or permanent residency nominations. Candidates must ensure they have legal authorization to work in the U.S/ Canada. All sponsorship determinations are case by case based on business need.
Required Experience:
IC
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
About Company
We provide customer experience solutions to help companies engage with their customers through multiple channels. Discover our suite of services today.
