Employment Type:

Full time

Shift:

Description:

ESSENTIAL FUNCTIONS

understands incorporates and demonstrates the mission vision and values of Trinity Health in leadership behaviors practices and decisions. Focus on customer excellence through rapport building and establishing trust with a strong attention to detail.

under direction of Manager HRSC to ensure HR service delivery is consistently high-quality. Where necessary collaborates with all functional areas within the HRSC Total Rewards and Payroll Departments.

with training during implementation of new processes procedures and policies and supports the process of RHM implementation in a shared service center environment. Ensures all processes and procedures are fully documented and updated for access in the shared drive.

serve as a representative for the Department on cross-functional project teams and actively markets Department services to RHMs and managers.

HR administration and benefits transactions in Workday and other applications as appropriate and within established performance standards. Collaborates with other HR Service Center team members to resolve unique and complicated associate issues and to implement process and procedural improvements.

in assignments related to support of the open enrollment process and onboarding of new hires through acquisitions. Activities to include collection and approval of dependent verification documents manual entry of benefit enrollment information on vendor sites answering routine colleague inquiries related to the events and processing Workday transactions.


and documents all incoming inquiries in detail utilizing the case management system to ensure seamless transition from one representative to another. Reviews and validates information. Accurately logs issues and responses received within the HR Service Center.

with HR Service Center team to inform of internal issues requiring additional assistance. Provides general personal/benefit information and processes related events for associates.

to established regulations processes procedures plans and systems.

confidentiality of department and colleague information according to established practice within HIPAA and NPPI guidelines.

administrative activities which includes completion and processing of HR forms preparing reports and conducting audits as required. Performs special projects and other related duties as required.

duties as needed and assigned by the manager.

a working knowledge of applicable Federal State and local laws and regulations Trinity Healths Organizational Integrity Program Standards of Conduct as well as other policies and procedures in order to ensure adherence in a manner that reflects honest ethical and professional behavior.

MINIMUM QUALIFICATIONS

possess a comprehensive knowledge of Human Resources Health & Welfare Benefits
implementation annual enrollment process integration and contact/service center operations as normally obtained through a High School diploma and three (3) years of experience in an HR specialist or customer support role in a high volume work environment or an equivalent combination of education and experience.

Associates degree in HR Business Administration Business Systems or related field is preferred.

possess a basic knowledge of HRIS (i.e. Workday) and processes and an understanding of the downstream impact of transactions to benefits pay and other areas and be able to identify when information appears out of alignment or incorrect. Familiarity with PeopleSoft Workday and Kronos time and attendance systems is preferred.

role requires attention to detail and strong customer service experience.

to work independently with little supervision while organizing and prioritizing workload. Ability to handle multiple tasks meet established deadlines and with composure work in a face paced work environment.

to effectively interact and successfully represent the Department with higher-level managers other various departments functional areas and RHMs.

proficiency in MS Office Suite; MS Word PowerPoint Excel Windows or related computer software. Good keyboarding skills with a high level of accuracy and attention to detail.

possess a personal presence that is characterized by a sense of honesty integrity and caring with the ability to inspire and motivate others to promote the philosophy mission vision goals and values of Trinity Health.

possess a personal presence that is characterized by a sense of honesty integrity and caring with the ability to inspire and motivate others to promote the philosophy mission vision goals and values of Trinity Health.

PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONS

be able to set and organize own work priorities and adapt to them as they change frequently. Must be able to work concurrently on a variety of tasks/projects in an environment that may be stressful with individuals having diverse personalities and work styles.

in a typical office environment. The area is well-lit temperature controlled and free from hazards.

frequently in person and over the phone with people in all locations on product support issues. Hearing is needed for extensive telephone and in person communication.

dexterity is needed in order to operate a computer keyboard.

possess the ability to comply with Trinity Health policies and procedures.

be able to travel to the various Trinity Health sites (10%) as needed.

The above statements are intended to describe the general nature and level of work being performed by persons assigned to this classification. They are not to be construed as an exhaustive list of duties so assigned.

Position is a fulltime (40hrs/wk) hourly position

Position does not allow for benefits PTO etc

ESSENTIAL FUNCTIONS

Knows understands incorporates and demonstrates the mission vision and values of Trinity Health in leadership behaviors practices and decisions. Focus on customer excellence through rapport building and establishing trust with a strong attention to detail.

Works under direction of Manager HRSC to ensure HR service delivery is consistently high-quality. Where necessary collaborates with all functional areas within the HRSC Total Rewards and Payroll Departments.

Assists with training during implementation of new processes procedures and policies and supports the process of RHM implementation in a shared service center all processes and procedures are fully documented and updated for access in the shared drive.

May serve as a representative for the Department on cross-functional project teams and actively markets Department services to RHMs and managers.

Performs HR administration and benefits transactions in Workday and other applications as appropriate and within established performance standards. Collaborates with other HR Service Center team members to resolve unique and complicated associate issues and to implement process and procedural improvements.

Participates in assignments related to support of the open enrollment process and onboarding of new hires through acquisitions. Activities to include collection and approval of dependent verification documents manual entry of benefit enrollment information on vendor sites answering routine colleague inquiries related to the events and processing Workday transactions.

Enters and documents all incoming inquiries in detail utilizing the case management system to ensure seamless transition from one representative to another. Reviews and validates information. Accurately logs issues and responses received within the HR Service Center.

Works with HR Service Center team to inform of internal issues requiring additional assistance. Provides general personal/benefit information and processes related events for associates.

Adheres to established regulations processes procedures plans and systems.

Maintains confidentiality of department and colleague information according to established practice within HIPAA and NPPI guidelines.

Performs administrative activities which includes completion and processing of HR forms preparing reports and conducting audits as required. Performs special projects and other related duties as required.

Other duties as needed and assigned by the manager.

Maintains a working knowledge of applicable Federal State and local laws and regulations Trinity Healths Organizational Integrity Program Standards of Conduct as well as other policies and procedures in order to ensure adherence in a manner that reflects honest ethical and professional behavior.

MINIMUM QUALIFICATIONS

Must possess a comprehensive knowledge of Human Resources Health & Welfare Benefits
implementation annual enrollment process integration and contact/service center operations as normally obtained through a High School diploma and three (3) years of experience in an HR specialist or customer support role in a high volume work environment or an equivalent combination of education and experience.

An Associates degree in HR Business Administration Business Systems or related field is preferred.

Must possess a basic knowledge of HRIS (i.e. Workday) and processes and an understanding of the downstream impact of transactions to benefits pay and other areas and be able to identify when information appears out of alignment or incorrect. Familiarity with PeopleSoft Workday and Kronos time and attendance systems is preferred.

The role requires attention to detail and strong customer service experience.

Ability to work independently with little supervision while organizing and prioritizing workload. Ability to handle multiple tasks meet established deadlines and with composure work in a face paced work environment.

Ability to effectively interact and successfully represent the Department with higher-level managers other various departments functional areas and RHMs.

Demonstrated proficiency in MS Office Suite; MS Word PowerPoint Excel Windows or related computer software. Good keyboarding skills with a high level of accuracy and attention to detail.

Must possess a personal presence that is characterized by a sense of honesty integrity and caring with the ability to inspire and motivate others to promote the philosophy mission vision goals and values of Trinity Health.

Must possess a personal presence that is characterized by a sense of honesty integrity and caring with the ability to inspire and motivate others to promote the philosophy mission vision goals and values of Trinity Health.

PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONS

Must be able to set and organize own work priorities and adapt to them as they change frequently. Must be able to work concurrently on a variety of tasks/projects in an environment that may be stressful with individuals having diverse personalities and work styles.

Operates in a typical office environment. The area is well-lit temperature controlled and free from hazards.

Communicates frequently in person and over the phone with people in all locations on product support issues. Hearing is needed for extensive telephone and in person communication.

Manual dexterity is needed in order to operate a computer keyboard.

Must possess the ability to comply with Trinity Health policies and procedures.

Must be able to travel to the various Trinity Health sites (10%) if needed.

Hourly pay ranges: $21.52 - $32.27

The above statements are intended to describe the general nature and level of work being performed by persons assigned to this classification. They are not to be construed as an exhaustive list of duties so assigned.

Our Commitment

Rooted in our Mission and Core Values we honor the dignity of every person and recognize the unique perspectives experiences and talents each colleague brings. By finding common ground and embracing our differences we grow stronger together and deliver more compassionate person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability veteran status or any other status protected by federal state or local law.