Lead GoCar Tech Installer

Job Description

Benefits:

• Competitive Salary

• Starting 22 holidays increasing with length of service

• Medical refund scheme

• Enhanced statutory sick pay

• 1.5% employer matched Pension scheme

• Enhanced Maternity and Paternity benefits

• Access to Hubex benefits and discounts platform

• Life Assurance x2 basic salary

• Employee Assistance Programme

• Opportunities for career advancement and professional development

• Voluntary flu vaccination voucher

• Bike to Work Scheme

Key Responsibilities:

• Manage vehicle in-fleeting/de-fleeting GoCar branding and access system installation developing tracking procedures.

• Execute all field vehicle tasks for GoCar and Direct to Car Fleet.

• Oversee weekly technical tasks to maximize vehicle condition/uptime and minimize costs adhering to budget and reporting adherence/downtime.

• Assign daily technical and availability tasks to Europcar Fleet Operations as needed.

• Partner with Europcar Fleet Operations and GoCar Growth Manager to find new parking.

• Optimize operations using lean process concepts.

• Supervise Tech area upkeep maintenance repair and cleanliness.

• Control Tech area stock including stock take documentation.

• Ensure top-level security for company fleet and assets.

• Handle on-site Health & Safety for self and colleagues.

• Work with on-street team to resolve remote issues and reduce downtime.

• Address technical fleet-related customer service escalations.

• Diagnose and validate fixes for deployed hardware including fuel recording.

• Identify trends/issues recommend solutions to improve GoCar Fleet Tech and provide weekly progress reports.

• Pinpoint potential GoCar Fleet customer impact issues.

• Develop and execute test plans/cases for hardware firmware and software based on requirements.

• Collaborate with hardware/firmware teams to test new features/improvements for telematics units (e.g. Carvaloo damage processes).

• Contribute to product growth by validating future hardware/software.

• Test web/mobile applications for end-to-end member experience including manual functional system integration user acceptance cross-browser and security testing.

• Track and report quality assurance metrics weekly.

• Adhere to all company policies procedures and safety guidelines. Responsible for own health and safety and that of other work colleagues.

• Any ad hoc duties or reporting as required

Your Skills:

• Proven experience in the automotive installation electrical or service technician industry.

• A team player with excellent communication and IT skills including proficiency in Microsoft Excel and Word.

• Previous direct management experience.

• Excellent organizational and interpersonal skills.

• Ability to work independently and take initiative.

• Strong communication skills both written and verbal.

• Possession of a full clean driving license.

Why Choose Europcar

We provide a working environment for our colleagues that nurtures their career ambitions. Everyone counts at Europcar. We are now building our operations for growth over the coming year. As part of a global organisation we have big ambitions and everyone who is part of our team can make a contribution to and benefit from - our success. Joining the team of this market leading brand will give you the opportunity to progress your career in the rental industry. Europcar is committed to helping employees develop market-leading skills through ongoing training and development.

**Europcar Mobility Group are an equal opportunities employer and committed to providing equal employment opportunities for all qualified persons **

EMG

Europcar Mobility Group

Europcar Mobility Group is a global mobility player with 75 years of mobility services expertise and a leading position in Europe. We help to change the way you move is what we stand for and brings us together.

We offer to individuals and businesses a wide range of car and van rental services be it for a few hours a few days a week a month or more on-demand or on subscription relying on a fleet of more than 250.000 vehicles equipped with the latest engines including an increasing share of electric vehicles.

Our brands address differentiated needs use cases and expectations: Europcar - a global leader of car rental and light commercial vehicle rental with a premium positioning Goldcar - a frontrunner at providing low-cost car rental services in Europe and Fox-Rent-A-Car one of the main players in the car rental market in the US with a value for money positioning.

Customers satisfaction is at the heart of the Groups ambition and that of our more than 8000 employees everywhere we deliver our mobility solutions thanks to a strong network in over 130 countries.

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