Member Services Consultant

We Put the World on Vacation

Learn. Grow. Succeed. Repeat.
At Wyndham Destinations we believe in setting the standard for being your best. If youre driven by achieving meaningful goals bring a positive attitude to everything you do and thrive in a fast-paced energetic environment then we want you on our vibrant Sea PearlPhuket team! Were currently seeking for Member Service Consultant to join the fun.

How Youll Shine:

Process all Member bookings efficiently and within a timely manner via all communication channels including e-communication

Assist with the development of working processes and operating SOPs supervise

Follow company processes ensuring member engagement

Effectively deliver member engagement programs to members and guests

Effectively deliver new-Member onboarding program

Assist with the distribution of Member Kits to Members

Assist with providing regular reporting requirements to Corporate

Deliver 1-1 Member Education Program

Understand and instill branded service standards company system and processes then adapt and localize owner service to maintain member satisfaction at a high level

Efficiently respond to inbound online messaging Member servicing platforms within a three hour turnaround

Efficiently manage response times to all Member Servicing e-communication channels including Email / online messaging for SEA region within a three hour turnaround

Ensure quality business standards of service are delivered at all times

Behave in a professional manner and actively participate as a team member to achieve company and departmental goals

Adhere to all company policies

Display a Count On Me! Service to all internal and external parties following the CARE philosophy of the business

Any other duties as required and/or directed by Supervisor / Manager

What you Bring:

3-5 years experience in customer focused roles within tourism education and or travel industries in sales positions.

Fluent in Thai with the ability to liaise effectively with corporate offices.

Hospitality industry reservation and services related working experience in manager roles

Good computer skills including previous experience using MS Word Excel Outlook

Strong communication and influencing skills

A positive professional manner with the ability to represent the department at internal meetings dealing with key relationships from all levels within the organisation

Positive thinking and not afraid of challenges

Confident flexible with the ability to work in a fast paced and changing environment

Flexibility in working schedule ability to work weekends public holidays evenings as required

How Youll be Rewarded:

• Great career development opportunities

• Benefit from discounted hotel stays globally

• Reward and recognition Programs

Where Memories Start with You

Hospitality is at the heart of all we do at Travel Leisure Co. Here youll find an inclusive environment where we deliver excellence and take time to have fun celebrate together and support one another. Were always looking ahead to whats next and how we can strengthen our business its neighboring communities and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process please email your request to including the title and location of the position for which you are applying.