Resident Services Coordinator

• Be a warm welcoming presence for residents visitors and prospects offering a smile and service every time

• Respond to walk-ins calls emails and social media messages with friendly professionalism

• Manage package deliveries guest suite bookings lift scheduling for move ins/move outs and resident enquiries

• Keep the communitys shared spaces and front-of-house areas tidy safe and ready to impress

• Support daily admin and operational tasks including data entry resident communications and CRM updates

• Assist with planning promoting and running resident engagement events and activities

• Keep up-to-date local knowledge (think food fun entertainment) and other items of interest for residents to make living here even better

• Promote resident satisfaction by addressing questions feedback and maintenance requests quickly and effectively

• Contribute to leasing activityhelping turn enquiries into happy residents

• Assist with reporting compliance tasks and support broader community operations

To be successful in this role you should have skills including:

• Demonstrated experience customer facing roles such as hospitality accommodation or real estate

• Excellent customer service skills with a cheerful can-do attitude

• Strong communication skills both written and verbal

• A natural team player with the confidence to work independently when needed

• Solid organisational skills and ability to multitask under pressure

• Tech-savvy: comfortable with email CRM systems Microsoft Office and internet research

• Cultural awareness and the ability to adapt your style to connect with a diverse resident base

• A passion for delivering exceptional resident experiences every single day

• Compliance & Licensing Must hold a valid drivers license and have the ability to obtain a favourable National Criminal History Check and Working with Children check.

About Greystar:

Greystar is rapidly expanding their footprint into the Australian market with the launch of first 3 Build To Rent (BTR) developments in Melbourne and acquisition of 7 student accommodation buildings building our Accolade brand into the APAC market. With a strong pipeline of future property releases including an Industrial portfolio and rapid growth anticipated across the APAC region this is amazing opportunity to join the journey of what is set to become a major market player in Australia and be part of our story.

Feel like you might not meet every criteria but you would be a great fit for our team We will never know if you dont apply!

To find out more about us and working at Greystar click here: is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. By coming to work for us youll be part of an organisation that encourages diversity supports charities and environmental initiatives.

We encourage Aboriginal and Torres Strait Islander and people of all backgrounds to apply. If you have any support or access requirements we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.