Client Service Associate I
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Job Location:
Charlotte, VT - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Department:
Job Summary
Join our Operations team in Charlotte as an Associate I where youll lead coach and inspire a diverse team to achieve results. Make an impact by resolving complex issues driving process improvements and fostering a customer-focused culture. As a team leader youll help shape strategic goals and ensure compliance with regulatory standards.
As an Associate I in Operations you will:
- Lead and develop a high-performing team
- Manage performance and drive inclusion initiatives
- Resolve complex employee and customer issues
- Recommend process enhancements and ensure compliance
Job responsibilities
- Lead by example coaching team members to achieve results
- Manage performance through feedback development planning and reviews
- Select retain and develop talent for a diverse high-performing team
- Support inclusion and diversity strategies
- Resolve complex employee and customer inquiries with urgency
- Operate efficiently to meet deadlines and deliver high-quality service
- Communicate effectively with stakeholders to influence decisions
- Delegate tasks prioritize workloads and resolve conflicts
- Recommend and implement service and system enhancements
- Participate in goal setting and strategic planning
- Execute control initiatives and make policy-based decisions
- Analyze and interpret data to drive continuous improvement
Required qualifications capabilities and skills
- Minimum 2 years of management experience preferably in Operations
- Strong verbal and written communication skills
- Proven problem-solving and conflict resolution abilities
- Demonstrated analytical capability and data interpretation skills
- Expert proficiency with Windows OS and Microsoft Office
- Ability to operate in a phone-based customer interaction environment
- Commitment to regulatory and departmental compliance
Preferred qualifications capabilities and skills
- Bachelors degree
- Experience with process or system enhancements
- Exposure to performance management and inclusion initiatives
- Advanced proficiency with data analysis tools and reporting
- Track record of delivering high-quality customer experiences
- Strong strategic planning and organizational skills; adaptable and proactive
Required Experience:
IC
Key Skills
- Restaurant Experience
- Time Management
- Food Service
- Data Entry
- Customer Service
- Direct Support
- Computer Skills
- Serving Experience
- Medical office experience
- Dietary Department Experience
- Medical Terminology
- Phone Etiquette
About Company
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more
