Collections Specialist

Orlando, FL - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Our Vision: We aspire to be the trusted partner in every homeowners journey towards a safer more beautiful and energy-efficient living space. With a steadfast commitment to excellence we strive to leave a legacy of transformed homes and delighted families forever woven into the fabric of our communities.

Renewal by Andersen is a High-End Window and Door Replacement Company the Elite Product in the Industry. We offer our customers a signature service experience unlike any other. Because our product is top of the line our customers have high expectations that we must meet or exceed. Our goal is to delight our customers throughout the process and every member of our team should strive to do their best to provide this type of experience for our homeowners.
- Check out this video to see who we are! We Offer:

An Award-Winning Work Environment Awarded Top 10 Best Place to Work 3yrs in a Row by the Orlando Business Journal and the Orlando Sentinel!
Paid Time Off & Six Paid Holidays
Health Dental Vision & Life Insurance
Opportunities for Professional Growth & Advancement
Salary: $45000yr - $50000yr
Schedule: Monday - Friday (Full Time)

The Collections Specialist is responsible for collections of outstanding accounts receivable dollars from the existing client base and all other aspects of collections resolving customer billing problems and reducing accounts receivable delinquency

Responsibilities:

Review open accounts for collection efforts using Quickbooks Microsoft Dynamics and RForce (Sales Force) systems.
Prioritize work activities giving accounts with outstanding balances the utmost attention.
Make outbound collection calls in a professional manner while maintaining and improving customer relations.
Resolve client billing problems and rescue accounts receivable delinquency applying good customer service in a timely manner.
Collect customer payments in accordance with payment due dates.
Work with Accounts Receivable Team Lead and Payment Specialist to keep up to date on all accounts and monitor the lien rights expiration report.
Identify issues contributing to account delinquency and discuss them with management.
Review and monitor assigned accounts and all applicable collection reports.
Provide timely follow-up on payment arrangements.
Collect accounts by sending invoice reminders and communication with customers via phone email fax or mail.
Resolve collections by examining customer payment plans/promissory notes.
Protect the organizations value by keeping information confidential.
Update job knowledge by participating in educational opportunities.

Requirements:

High School Diploma or Equivalent
At least 3-5yrs of Collections Related Experience w/ Proven Record of Improving Accounts Receivable Aging Balances
Prior Accounts Receivable Experience & Understanding of Accounting Principles is a Plus
Prior Experience within the Construction or Home Improvement Industry is a Plus
Prior Experience with QuickBooks Microsoft Dynamics & Office Applications including Excel Word and Outlook
Ability to type 60 words per minute accurately.
Ability to read and interpret documents such as purchase orders receipts bills for payment etc.
Ability to write routine reports and correspondence.
Ability to add and subtract two-digit numbers and to multiply and divide with 10s and 100s.
Ability to correctly interpret numerical data.
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
Ability to deal with problems involving a few concrete variables in standardized situations.

**Must be willing to undergo a criminal background check**
**This Company Participates in E-Verify**

Our Company Culture is one that strives to provide an exceptional employee experience that leads the way to delighted customers. We encourage our employees to achieve their personal and professional goals. Our continuous success is the result of our inclusive collaborative and positive environment.

Renewal by Andersen careers offers unrivaled opportunity! Our employees bring to life our key core values: integrity alignment achievement balance and commitment. If these values are also important to you we want you on our team!

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex national origin age disability or genetics. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

Required Experience:

An Award-Winning Work Environment Awarded Top 10 Best Place to Work 3yrs in a Row by the Orlando Business Journal and the Orlando Sentinel!
Paid Time Off & Six Paid Holidays
Health Dental Vision & Life Insurance
Opportunities for Professional Growth & Advancement
Salary: $45000yr - $50000yr
Schedule: Monday - Friday (Full Time)

Responsibilities:

Review open accounts for collection efforts using Quickbooks Microsoft Dynamics and RForce (Sales Force) systems.
Prioritize work activities giving accounts with outstanding balances the utmost attention.
Make outbound collection calls in a professional manner while maintaining and improving customer relations.
Resolve client billing problems and rescue accounts receivable delinquency applying good customer service in a timely manner.
Collect customer payments in accordance with payment due dates.
Work with Accounts Receivable Team Lead and Payment Specialist to keep up to date on all accounts and monitor the lien rights expiration report.
Identify issues contributing to account delinquency and discuss them with management.
Review and monitor assigned accounts and all applicable collection reports.
Provide timely follow-up on payment arrangements.
Collect accounts by sending invoice reminders and communication with customers via phone email fax or mail.
Resolve collections by examining customer payment plans/promissory notes.
Protect the organizations value by keeping information confidential.
Update job knowledge by participating in educational opportunities.

Requirements:

High School Diploma or Equivalent
At least 3-5yrs of Collections Related Experience w/ Proven Record of Improving Accounts Receivable Aging Balances
Prior Accounts Receivable Experience & Understanding of Accounting Principles is a Plus
Prior Experience within the Construction or Home Improvement Industry is a Plus
Prior Experience with QuickBooks Microsoft Dynamics & Office Applications including Excel Word and Outlook
Ability to type 60 words per minute accurately.
Ability to read and interpret documents such as purchase orders receipts bills for payment etc.
Ability to write routine reports and correspondence.
Ability to add and subtract two-digit numbers and to multiply and divide with 10s and 100s.
Ability to correctly interpret numerical data.
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
Ability to deal with problems involving a few concrete variables in standardized situations.