Guest Services Supervisor

Barton Creek Resort & Spa

Barton Creek Resort & Spas success is due to its dedicated intelligent and self-motivated family of associates who work together to maintain the companys trademark high standards. If you would like to be a part of an environment where teamwork is emphasized and individual excellence is encouraged then this is the place for you.

Omni Barton Creek Resort and Spas associates enjoy a dynamic and exciting work environment comprehensive training and mentoring along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect gratitude and empowerment day in and day out. If you are a friendly motivated person with a passion to serve others the Omni Barton Creek may be your perfect match.

Omni Hotels & Resorts is seeking Guests Services Supervisor for the beautiful Barton Creek Resort & Spa!

If you love hospitality creating amazing customer experiences and the structure and benefits that come from working with a hotel company then you will love working with Omni! We are proud to announce that we are

ranked among the best resorts in Texas: Top 5 Resorts in the Southwest Conde Nast Traveler and Top 5 Resorts in Texas Travel Leisure Worlds Best Awards 2024

• Complete training of Bellmen and Doormen as directed by the Director of Front Ofice.
• Oversees and keeps on order the storage of all guest luggage.
• Ensures the cleanliness of the Bellstand storage room Front Drive and lobby.
• Oversees the Maintenance of all the Bell Carts.
• Maintains an orderly shift log of all Bellstand activities including check-in check-out deliveries luggage storage mail fax and message deliveries.
• Oversees the storage and delivery of all packages to the Bellstand. Follows up on a daily basis to see that these packages are delivered within the 15 minute standard and to the proper location.
• Supervises Bellmen and Doormen to ensure a smooth and orderly work flow and maximum service to our guests.
• Arrange alternate luggage area space during peak bag storage times.
• All employees are required to fully comply with Omni rules and regulations for the safe and effective operation of the hotels facilities.
• Understand and responsible for hotel key policies.
• Responsible for handling all convention-related distributions to guest rooms.
• Greet our guests in friendly warm manner.
• Maintaining an orderly log of fronts.
• Maintaining an orderly package log.
• Follow-up check of stored packages.
• Be familiar with Epitome and GoConcierge systems.
• Strive to improve Medallia scores.
• Be involved in resolution of as many guests complaints as possible.
• Communicate to staff all future business demands as well as daily check ins check outs occupancy in house functions and bus arrivals.
• Provide a Welcome Call to guest as required by management.

• High School Diploma or equivalent.
• Prior supervisory experience required.
• Prior hospitality experience preferred.
• Ability to teach develop and motivate others.
• Must have the ability to multi-task.
• Excellent verbal and written communication skills required.
• Excellent customer service communication and problem solving skills
• Previous Valet/Bellperson experience preferred
• Excellent grooming and body language to represent the brand
• Ability to work outdoors in all weather conditions
• Ability to lift push and pull 100 - 150 lbs. frequently and work on feet entire shift
• Must be able to drive manual and automatic transmission preferred.
• Must have a valid TX drivers license
• Must be at least 21 years of age withan excellent driving record (less than 2 moving violations in the last two years)
• If 19 and 20 years of age you must have held a current and valid driving license with 0 moving violations on your record
• Must be able to work a variety of shifts including weekends and holidays

Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Posterand the following link is theOFCCPs Pay Transparency Nondiscrimination policy statement

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position please send an email