Customer Experience Representative
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
How will you CONTRIBUTE and GROW
CEC rep main responsibility is to provide an excellent customer experience to the customers according to Air Liquide Canadas 3Cs of Customer Service and work as a team member in the Customer Experience this capacity he/she is responsible to respond to all customers inquiries (orders general support web requests invoicing and technical) in order to promote and deliver profitable sales growth.1. Ensures excellent customer experience: Receives and processes customer orders directed to the CEC (phone emails fax in fax etc). Listens actively to customers to answer all their inquiries (e.g. pricing stock availability order follow-up RMA creation technical advice etc.) in order to satisfy their needs. Performs contract review with customers. Records customer contact information (email phone). Works with sales logistics & supply chain and the administration team to satisfy ever-evolving customer needs. When applicable processes equipment rental and repair requests. Perform simple quotes for customers and help the customer on any simple technical inquiries questions he might have.
2. Is proactive in sales: Provides support to the local account executives for back-office activities. Proposes alternate (up-sell or substitution) complementary or new (cross-sell) products and evaluates new applications or opportunities in order to increase customer satisfaction and improve transaction profitability. Leverages sales promotions (national regional or store) to grow sales. Supports the portfolios growth of house accounts new customers and sales to these customers.
3. Coordinates logistics: Identifies and sells to the customer the shipping method (and ship from) that allows meeting customer requirements. Takes ownership of commitments made to customers and ensures timely delivery. When applicable: Tracks pending/unbilled shipping orders in the system. Processes and confirms shipping orders. Communicates with logistics/dispatch for adequate replenishment of cylinders. Records incoming shipments and run back-order reports.
4.Continuous Improvement of Process: Works with his/her team and multifunctional teams to continuously improve work processes. Follow processes and procedures. Identifies the causes of problems and proposes corrective measures.
Are you a MATCH
- Education: Post-secondary diploma (College or University) in Marketing Sales or a related field
- Specialized knowledge: Ring Central Computer systems Google Suites ERP CRM Salesforce Oracle SAP
- Skills: Good written and oral communication in English; has working knowledge of welding processes and/or products.
- Experience: 2 to 5 years of experience in a call center environment
Our Differences make our Performance
At Air Liquide we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees our customers patients community stakeholders and cultures across the world.
We welcome and consider applications from all qualified applicants regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent both individually and collectively and it helps foster our ability to innovate by living our fundamentals acting for our success and creating an engaging environment in a changing world.
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
A world leader in gases, technologies and services for Industry and Health, Air Liquide is present in 75 countries with approximately 66,400 employees and serves more than 3.8 million customers and patients. Oxygen, nitrogen and hydrogen are essential small molecules for life, matter ... View more
