Volunteer Services Support Staff

ABOUT US

Siloam Mission is a Christian-based non-profit service organization for Manitobans who have experienced homelessness and who struggle with mental health issues physical and cognitive disabilities addictions or trauma. Founded in 1987 the mission provides emergency shelter meals and clothing supportive housing and a variety of healing support and recovery services to help people transform their own lives and reach their full potential.

What matters to you

Being in a work culture that operates out of their core values of HEART (holistic equity altruism relationships and truth and reconciliation) - embracing diversity promoting equality and inclusion.

JOB SUMMARY

Reporting to the Supervisor of Volunteer Services and working at the front desk of Siloam Mission this position welcomes and assists volunteers as they come for their shift and answers general questions from volunteers and the public about volunteering at Siloam Mission. This position will create positive volunteer experiences and enhance the care provided to volunteers on a more personal level.

KEY DUTIES & RESPONSIBILITIES

Working with Volunteers

• Welcome volunteering as they come for the shifts and assist them with any questions they have or help they might need;
• Answer general questions about volunteering at Siloam Mission from volunteers or the public in-person through email or over the phone;
• Provide orientations to new volunteers;
• When needed host volunteer groups in Clothing Sorting;
• Conduct tours for volunteer groups individuals donors and community members;
• Ensure policies are followed by all volunteers;
• Work alongside volunteers in the different available areas to create an atmosphere of care and appreciation for volunteers;
• Advocate on behalf of volunteers and volunteerism at Siloam Mission.

Administrative

• Update volunteer files profiles and schedules as needed;
• Answer emails phone calls and voicemails;
• Track volunteers their experiences and their hours using current Volunteer Services database systems;

Working with other Departments

• Liaise between Volunteer Services and all other departments involved with volunteering and providing support by:
• Providing introduction of new volunteers to their supervisors;
• Conduct informal follow-ups;
• Aid departments in volunteer-related issues;
• Alert Volunteer Coordinators when a volunteer shortage appears imminent;
• Assist other departments when there is a shortage of volunteers.

EDUCATION & EXPERIENCE

• Must have a heart for the disadvantaged community that we work with.
• Relevant trainings such as NVCI ASIST Mental Health First Aid CPR and First Aid Volunteer Management Level 1 2 CVA Certification are an asset

KNOWLEDGE/SKILLS/BEHAVIORS

• Good working knowledge of Microsoft Applications
• Superior interpersonal and written/oral communication skills
• Ability to speak in public and lead tours
• Demonstrate ability to work as part of a team
• Physically active and able to stand for long periods of time
• Outgoing attitude
• Flexibility and ability to quickly adapt
• Demonstrate accountability take initiative and problem solve
• Multi-task and function under stressful conditions

RELATIONSHIP

• Volunteers & staff from various departments

WORKING CONDITION

• Hours of work: 2 OPENINGS:
  • POSITION 1 (part time): Sunday Monday Friday 4:15 p.m. to 8:15 p.m. with ability to pick up additional casual shifts as available
  • POSITION 2 (casual): Casual shifts Sunday through Saturday 7:45 a.m. to 2:15 p.m.; 4:30 .p.m. to 8:15 p.m.
• Some lifting of up to 50lbs when organizing events for volunteers (optional)
• Office environment
• Hazardous conditions could potentially include unpredictable or risky behaviours from community members;

WORKPLACE HEALTH AND SAFETY

• The incumbent contributes to making the organization safe for clients and staff and recognizes the importance of reporting unsafe situations and participating in follow up reviews as a learning opportunity.
• Provides a safe environment by ensuring adherences to Workplace Safety and Health
• Regulations and Policies Infection Control Guidelines WHMIS and Safe Work Procedures. Immediately investigates and recommends corrective action on any unsafe acts work conditions incidents near misses injuries or illnesses.
• Demonstrates understanding of role and responsibilities in fire prevention and disaster preparedness and participates in safety and health training programs including the facilitys Fire Disaster and Evacuation Plan.
• Supports an environment which avoids prevents and corrects all activities or actions which may result in an adverse outcome in the delivery of services. Community Member safety is a standing item for all individual and departmental meetings.

• The successful candidate must maintain legal eligibility to work in Canada. If the successful candidate possesses a work permit it is their responsibility to ensure the permit remains valid.
• A Police Information Check satisfactory to the employer will be required from the successful candidate at their expense. To obtain Police Information Check information please visit successful candidate must provide a satisfactory Adult Abuse Registry check. To obtain an Adult Abuse Registry application please visit: Province of Manitoba Families Adult and Child Abuse Registry ()
• Siloam Mission Inc. promotes Employment Equity and is strongly committed to building a skilled and diverse workforce reflective of Canadian society. Therefore we encourage candidates to voluntarily self-identify on their application if they are members of the underrepresented groups (women Indigenous persons a person with a disability or a visible minority).