Help Desk Temp 499964
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Job Location:
Toledo, OH - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Title: Help Desk - Temp
Department Org: IT Personnel - 108790
Employee Classification: N4 - Unclass Temp HSC
Bargaining Unit:Professional Staff Association
Primary Location: HSC H
Shift:1
Start Time:8:00 am End Time:5:00 pm
Job Description:
Responsible for providing technology support for help desk calls the IT Help Desk Temp will be responsible for IT Help Desk. The IT Help Desk - Temp will be responsible for ensuring that all calls to the Help Desk are resolved and that calls/issues escalated are resolved satisfactorily. The IT Help Desk -Temp will ensure that calls/requests to the Help Desk are logged in iSupport.
Minimum Qualifications:
Education/experience/licensing:
High school diploma or equivalent. Courses in Windows and Macintosh Microsoft Office Suite.
Minimum of 1 to 3 years experience supporting and utilizing a variety of computer hardware software and networking. Help desk experience and Associate degree preferred.
Advanced computer troubleshooting analysis critical thinking and problem solving skills.
Ability to manage multiple tasks with frequent interruptions occasionally in urgent situations. Ability to manage multiple priorities.
Ability to promote and follow policies and procedures.
Ability to communicate interact and work effectively and cooperatively with people from diverse ethnic and educational backgrounds.
Operating knowledge of and experience with personal computers Macintosh computers servers peripherals Windows Mac OS and Microsoft Office. Working knowledge of data processing equipment systems and techniques. Knowledge of iSupport. Knowledge of Active Directory student information systems educational software systems library management systems financial systems and e-mail application preferred.
Operating knowledge of typical office equipment such as telephones copier fax machine E-mail etc.
Preferred Qualifications:
Conditions of Employment:
To promote the highest levels of health and well-being the University of Toledo campuses are tobacco-free. Pre-employment health screening requirements for the University of Toledo Health Science Campus Medical Center will include drug and other required health screenings for the position.
Equal Employment Opportunity Statement:
The University of Toledo is an equal opportunity employer. The University of Toledo does not discriminate in employment educational programs or activities on the basis of race color religion sex age ancestry national origin sexual orientation gender identity and expression military or veteran status disability familial status or political affiliation.
The University is dedicated to attracting and retaining the best and brightest talent and fostering a culture of respect.
The University of Toledo provides reasonable accommodation to individuals with disabilities. If you require accommodation to complete this application or for testing or interviewing please contact HR Compliance ator between the hours of 8:30 a.m. and 5 p.m. orapply online for an accommodation request.
Computer access is available at most public libraries and at the Office of Human Resources located in the Center for Administrative Support on the UToledo Main Campus.
Required Experience:
Contract
Key Skills
- user account
- Active Directory
- Customer Service
- Information Technology
- desk support
- End user
- Project Management
- Phone Calls
- service levels agreement
- Desk Staff
- Ltil
- Procedures
- Setup
- hardware
- Technical Support
About Company
One of 13 state universities in Ohio, the University of Toledo (UT) is the third-largest in the state with an enrollment of more than 20,000 students. UT offers more than 250 programs of study, including nearly 90 master's degree programs and more than 15 doctoral programs, through ab ... View more
