Temporary Medical Call Center Agent

Sacramento, CA - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

We are seeking temporary Bilingual Spanish Medicare/Medicaid Call Center Agent working remotely from the comfort of your home. This is a potential opportunity for candidates interested in temporary assignments that could last two to eight weeks.

We are seeking experienced call center professionals with a minimum of six months of experience in call center operations and prior experience in a medical or healthcare-related environment is required. Candidates must be located within a 50-mile radius of Sacramento California. Proficiency in Office 365 the ability to manage a high call volume and strong multitasking skills are essential for success in this role. Fortuna will provide all necessary home office technology and paid training.

WORKSITE: Remote- must reside within a 50-mile radius of Roseville CA

WORK HOURS: Monday-Friday

COMPENSATION: $18.00 per hour

WHAT YOULL DO:

Work remotely Monday through Friday from 8:00 AM to 5:00 PM.
Complete remote training program with no absences.
Handle incoming calls and address customer or provider inquiries or escalate them to the appropriate channels.
Process calls efficiently to meet or surpass performance metrics.
Maintain meticulous call records process requests and ensure accurate documentation of account history.
Collaborate with team members management and customers to resolve customer service issues effectively.

WHAT YOULL BRING

Minimum one (6) months of prior experience in inbound customer service either in government or private sector settings.
Medical experience
Ability to speak and read Spanish fluently.
Typing skill level of 30 WPM and 95% accuracy.
Familiarity with basic help desk software computer applications and the Microsoft Office suite.
Strong written and oral problem-solving skills to address inquiries with professionalism.
Minimum internet service with download speeds of 50 Mbps is required.
Minimum High School diploma or GED.

Fortuna operates as a staffing agency that sources screens and presents potential candidates for employment opportunities on behalf of our clients.

Fortuna was founded in 2012 by practicing professionals with more than 50 combined years of experience. Our headquarters is in McClellan California with offices in Los Angeles and New York and satellite offices in the Philippines and Israel. Fortuna is an active member of multiple California service agreements including CMAS ITMSA (Tier 2) CalPERS SpringFed Pool as well as multiple municipalities and large corporation vendor pools.

Required Experience:

Unclear Seniority