Senior Product Manager, Member Experience

New York City, NY - USA

Yearly Salary: $ 158400 - 207900

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Hi were Oscar. Were hiring a Senior Product Manager to join our Member team.

Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselvesone that behaves like a doctor in the family.

About the role:

As a Senior Product Manager Member Experience you will own and drive the vision for Oscars next-generation member app experiencebuilding innovative consumer-grade features from the ground up. This is a high-impact strategic role for a product leader who thrives on ambiguity loves bold bets and is passionate about transforming complex healthcare journeys into intuitive engaging digital experiences.

Youll be responsible for identifying new product opportunities validating bold concepts through rapid experimentation and launching features that materially improve member satisfaction and engagement. Your work will shape the future of Oscars consumer experience and serve as a key driver of our competitive differentiation in the market.

You will report into a Group Product Manager.

Work Location: This position is based in our New York City office requiring a hybrid work schedule with 3 days of in-office work per week. Thursdays are a required in-office day for team meetings and events while your other two office days are flexible to suit your schedule. #LI-Hybrid

Pay Transparency: The base pay for this role is: $158400.00 - $207900.00 per year. You are also eligible for employee benefits participation in Oscars unlimited vacation program company equity grants and annual performance bonuses.

Responsibilities:

Define defend and execute on the vision strategy and roadmap for product investments that power our member app experience; implement solutions well-tailored to that strategy.
Define OKRs and KPIs to measure business and operational impacts and relentlessly identify improvements.
Independently identify and bring together the right counterparts to solve a strategic or executional challenge even when not clearly defined.
Independently problem-solve issues across teams and domains to quickly diagnose root cause and move to resolution factoring in trade-offs on speed scalability and quality.
Spearhead complex initiatives with ability to influence without authority. Manage timelines cross-functional team accountability and risk identification.
Collaborate with engineers product managers and operations partners to gather insights on user needs and ship innovative functionality that improves operational and financial efficiency goals
Articulate crisp and thorough requirements and clearly communicate them across stakeholders incorporating data and user research insights. Produce artifacts that junior team members can learn from.
Invest in strengthening the talent on Oscars product team by developing more junior team members through mentorship.
Compliance with all applicable laws and regulations
Other duties as assigned

Requirements:

6 years of experience collaborating cross-functionally among engineers designers operations experts and others in a Product Management or Product Management-adjacent role.
4 years of experience in driving rigorous prioritization processes.
4 years of experience with tech systems and understanding basic technology infrastructure such as backend services database relationships and leveraging database tools such as SQL.
2 years of experience leading complex cross-domain initiatives.
2 years of experience root-causing ambiguous problems building roadmaps towards a solution and successfully executing against that roadmap.

Bonus Points:

2 years of experience building consumer experiences preferably in health-tech.

This is an authentic Oscar Health job opportunity. Learn more about how you can safeguard yourself from recruitment fraud here.

At Oscar being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. Were on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives.

Pay Transparency: Final offer amounts within the base pay set forth above are determined by factors including your relevant skills education and experience. Full-time employees are eligible for benefits including: medical dental and vision benefits 11 paid holidays paid sick time paid parental leave 401(k) plan participation life and disability insurance and paid wellness time and reimbursements.

Artificial Intelligence (AI): Our AI Guidelines outline the acceptable use of artificial intelligence for candidates and detail how we use AI to support our recruiting efforts.

Reasonable Accommodation: Oscar applicants are considered solely based on their qualifications without regard to applicants disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team () to make the need for an accommodation known.

California Residents: For information about our collection use and disclosure of applicants personal information as well as applicants rights over their personal information please see our .

Required Experience:

Senior IC

Hi were Oscar. Were hiring a Senior Product Manager to join our Member team.Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want f...