Customer Success Assistant (Student Assistant)

Are you customer-oriented solution-focused and proactive We are now looking for three Customer Success Assistants (Student Assistants) for an exciting 6-month assignment where you will be a key player in creating amazing customer experiences for our customers. Apply today as the start is immediate!

Working at Mercell

At Mercell were on a mission to revolutionize public procurement making it accessible and effortless for everyone involved. Imagine a world where public buyers and visionary suppliers come together seamlessly to make a great deal easier and shape the future. Thats what were all about.

With a dynamic culture built on continuous growth trust and collaboration Mercell offers an environment where your talents can thrive. You will be part of an international environment with ambitious and dedicated colleagues who are passionate about what they do and supported to be themselves.

Together lets shape the future and create real value for society one innovative solution at a time.

Your Mission

As a Customer Success Assistant (Student Assistant) at Mercell you will be part of the Customer Success Operations team. Customer Success is a team of 40 professionals delivering value to all customers by engaging in a consistent sustainable scalable way across all markets and solutions so that customers realize value in their investment with Mercell. This role will work with supporting Customer Success Managers and with customers in the private sector suppliers delivering services and products to the public sector.

We see the following qualities as important to thrive and evolve in this role:

• Proactive.
• Team collaborator with high energy.
• Comfortable with difficult conversation.
• Results driven and adaptable to changes.
• Strategic mindset with the ability to see the big picture and plan long term.
  

Core Responsibilities

• Respond to and handle customer inquiries regarding billing price adjustments and account information.
• Distribute and follow up on internal cases for quick resolution of customer problems.
• Maintain customer data in our CRM system and Case system and use tools to improve workflows.
• Build good customer relationships and work proactively to solve their needs.
• Support the Customer Success team in various projects and tasks.
  

Required Qualifications

• Currently enrolled as a student in Business administration Economics or a related bachelors or masters degree
• Experience in customer service or a similar customer-facing roles
• Good computer and system skills
• Strong organizational skills and ability to handle multiple tasks simultaneously with precision.
• Excellent oral and written communication skills in Danish and English

Preferred Qualifications

• Knowledge of Jira
  
• Customer management skills
• Experience working in CRM systems and case management systems.
• Basic financial understanding; ability to manage and resolve billing issues effectively.
• Oral and written communication skills in Swedish or Norwegian is a plus

Start date: As soon as possible
Duration: 6 months (up to 32hours) with a possibility to extend to 12 months
Workplace type: Hybrid
Location: Copenhagen Denmark
Application Deadline: October 31st 2025. However do not wait to submit your application - we will read applications and talk to potential candidates as we receive them

What we offer

As a fast growing technology company we are committed to taking care of our employees through initiatives such as hybrid work to support work-life balance health and insurance plans (may differ per country/office) pension plans paid parental leave social happenings and competitive salary packages. Please see to get more insights on what to expect of perks benefits and culture when joining Mercell.

Has this sparked your interest

Then we cant wait to have you join our mission and looking forward to receiving your application!

We may carry out background checks on applicants to verify information that appears on CVs and other documentation. This background check is carried out by an external party and is not carried out without the consent of the applicant. Current applicants will receive further information about this.