Operations & Support Analyst (AI Startup – Remote LATAM Bilingual)
Share
Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Operations & Support Analyst (AI Startup Remote LATAM)
About the Company
Our client is a small but fast-growing AI-powered software startup supporting consulting finance and enterprise clients. They build intelligent automation tools that help teams save time and work smarter.
As they scale theyre looking for a reliable and detail-oriented Operations & Support Analyst to manage client support tickets and keep daily operations running smoothly.
Position Summary
Youll handle client support tickets assist internal teams with scheduling and documentation and coordinate simple vendor and logistics tasks.
This is a hands-on role in a lean international team where adaptability communication and follow-through are key.
Key Responsibilities
Client Support & Ticket Management
Manage incoming support tickets and ensure timely professional responses.
Escalate or coordinate ticket resolutions across technical and operations teams.
Track issues update FAQs and identify opportunities for automation.
Operational Support & Coordination
Execute recurring operational and administrative tasks.
Support scheduling documentation and cross-team coordination.
Maintain and update internal process documentation (Notion Google Docs).
Vendor & Logistics Assistance
Assist with vendor communication assessment and onboarding.
Maintain records and documentation for vendor relationships.
Qualifications
Experience & Skills
13 years of experience in operations support or administrative coordination.
Strong written and spoken English communication skills.
Excellent organizational and time-management abilities.
Experience using productivity tools (Google Workspace Notion Slack Excel/Sheets).
Familiarity with support ticket systems (HubSpot Intercom Zendesk) is a plus.
Basic familiarity with AI tools (ChatGPT Claude Notion AI) or a strong interest in learning them.
Personal Attributes
Reliable and detail-oriented.
Comfortable working across multiple teams and priorities.
Curious about technology and automation.
Proactive structured and eager to grow in a fast-paced startup.
What We Offer
Payment in USD (monthly contractor basis).
Salary range: USD /month depending on experience.
Schedule: Monday to Friday with flexibility for LATAM time zones.
Paid time off and local holidays included.
100% remote position with an international collaborative team.
Key Skills
- Fashion Retail
- Academics
- CFA
- Audio Visual
- Concrete Pump
- Event Marketing
About Company
RoverPass, the ultimate reservation software, makes the reservation process easy to manage by streamlining your day-to-day operations and provides the most comprehensive set of campground management features to help owners save time and money. Take reservations instantly online and au ... View more
