Technical Support Analyst 2

Richmond, VA - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Top Technical Skills

Helpdesk Support & Ticketing Systems
Proficient in evaluating routing prioritizing and resolving technical issues using helpdesk platforms.
Hardware & Software Troubleshooting
Hands-on experience with desktops laptops printers AV equipment and peripheral devices.
Telecom & Mobile Device Management
Skilled in managing desk phones cell phones and cellular connectivity including troubleshooting and reconciliation.
Application Installation & Configuration
Experience installing and configuring software applications across various systems.
Inventory & Asset Management
Maintains accurate records of IT assets and supports inventory reconciliation.

Soft Skills & Professional Strengths

Customer Service & Communication
Strong ability to communicate technical information clearly to non-technical users across all staff levels.
Team Collaboration
Works effectively in team environments and supports colleagues as needed including acting as a backup for key roles.
Problem Solving & Escalation Management
Capable of resolving issues independently and escalating appropriately when necessary.
Reporting & Documentation
Prepares weekly reports and maintains detailed documentation of support activities and procedures.
Training & User Support
Provides training and guidance to end users and staff on IT systems and processes as needed.

Skill	Required / Desired	Amount	of Experience
Telecommunications skills (POTS lines VoIP and cell)	Nice to have
A/V Systems Support	Nice to have
Helpdesk - Accurately log and resolve tickets. Serve as a point of contact. Escalate when necessary	Required	2	Years
Customer Oriented and Team Player	Required	3	Years
Computer diagnostics and remediation	Required	3	Years
Strong ability to effectively communicate	Required	3	Years
Additional duties as needed.	Required

Top Technical Skills Helpdesk Support & Ticketing Systems Proficient in evaluating routing prioritizing and resolving technical issues using helpdesk platforms. Hardware & Software Troubleshooting Hands-on experience with desktops laptops printers AV equipment and peripheral devices. Telecom & Mobi...