Team Leader, Universal Banking
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Job Location:
Bronkhorstspruit - South Africa
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
To manage and develop a team and all other available resources (people process and systems) within the branch to entrench a strong client-focused culture that will enable high-quality service to all customers.
- Strategic Leadership and Team Development: Provide strategic direction to align with organizational goals implement performance management systems oversee training programs and foster a culture of continuous improvement.
- Operational Excellence and Compliance: Ensure adherence to regulatory requirements manage resources effectively streamline processes and mitigate risks while maintaining compliance and operational efficiency.
- Customer and Business Growth Focus: Develop strategies to enhance customer satisfaction analyze market trends for growth opportunities and represent the branch in high-level engagements to achieve financial and performance targets.
Qualifications :
- National Diploma (NQF6 FAIS recognized qualification)
Required Experience
- Extensive experience in Personal and Private Banking including managing client relationships delivering tailored banking solutions and meeting diverse client needs.
- 57 years of proven front-line banking experience with expertise in client interactions transaction management compliance and resolving complex queries.
- Strong knowledge of retail and business banking products cross-selling strategies and advising clients on achieving financial goals through tailored solutions.
- Experienced in leading and managing sales teams including setting targets driving performance coaching and implementing sales strategies to achieve organizational objectives.
Additional Information :
Behavioural Competencies:
- Adopting Practical Approaches
- Articulating Information
- Challenging Ideas
- Convincing People
- Exploring Possibilities
- Following Procedures
- Generating Ideas
- Making Decisions
- Producing Output
- Providing Insights
- Showing Composure
- Understanding People
Technical Competencies:
- Application & Submission Verification (Consumer Banking)
- Banking Process & Procedures
- Client Acceptance & Review
- Customer Understanding ( Consumer Banking)
- Processing
- Product Knowledge (Consumer Banking)
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Financial Services
- Customer Service
- Loan Applications
- Customer Questions
- Financial Needs
- Bank Products
- Customer Transactions
- Communication
- Customer Relationships
- Sales Activities
- Referral Goals
- NMLS
- Problem Resolution
- Sales Goals
- Account Opening
About Company
Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients ... View more
