Center Launch and Workforce Excellence
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Job Location:
Ho Chi Minh City - Vietnam
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
About Manabie
Manabie is reimagining after-school learning across Southeast Asia. With teaching centers as our primary model we partner with center owners to deliver high-quality compliant and scalable learning. Our mission is to build a sustainable education ecosystem where teachers thrive parents trust and students succeed.
The Role
We are seeking a Center Onboarding & Workforce Excellence Lead to ensure that every new teaching center launches smoothly with reliable frontline teams and minimal disruption. This role will complement our Operations Manager by focusing on multi-TE onboarding workforce stabilisation during new launches and scalable playbooks that accelerate time-to-productivity for new centers.
What Youll Do
- Own the end-to-end onboarding of new centers coordinating TE admin teachers and coaches to go live seamlessly.
- Design and implement scalable onboarding playbooks that can handle multiple TE hires per center launch.
- Work cross-functionally with Ops Special Projects and Growth to ensure smooth integration of processes tools and pedagogy.
- Monitor first-90-days performance metrics for new centers and recommend interventions when ramp-up lags.
- Build a bench system or part-time/backup TE pool to reduce downtime during churn or expansion.
What Were Looking For
- 5 years in operations workforce management or multi-site launch roles (education retail F&B BPO).
- Experience designing playbooks or training programs for frontline-heavy roles.
- Strong project management and coordination skills; thrives in fast-growth environments.
- Fluent in Vietnamese; English proficiency helpful.
What Success Looks Like
- New centers are fully operational within the planned go-live timeline.
- Ramp-up time for new TE admins reduced by 30% compared to current benchmarks.
- Ability to onboard multiple TEs per launch without delays or gaps.
- A scalable center onboarding playbook adopted across the network.
- Lower disruption rates in the first 3 months of a centers lifecycle.
Why Join Us
- Play a critical role in how fast Manabie can scale its teaching center model.
- Build systems that turn chaotic high-churn onboarding into a repeatable engine.
- Directly impact the economics and reputation of new centers from day one.
Key Skills
- Business Intelligence
- Children Activity
- Business Analysis
- Corporate Sales
- ABB
- Corporate Development
About Company
PREPARING US FOR TOMORROW'S WORLD You specialize in building and maintaining leading-edge B2B2C solutions built on world-class technology stacks that bring our unique vertical SaaS experience to Japanese, South-East Asia, and more. Millions of people will be impacted by your contribut ... View more
