ASB Officer

CRA GROUP RECRUITMENT AND PAYROLL LTD

Job Location:

London - UK

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

The job posting is outdated and position may be filled

Job Summary

3 months contract with local authority

This role involves collaborating with neighborhood officers to swiftly and accurately address anti-social behavior (ASB) cases with a focus on supporting vulnerable residents to ensure they feel secure in their homes and communities. The position requires developing strong partnerships to prevent ASB and providing a mediation service tailored to residents needs. As the lead officer you will handle neighbor disputes manage communications for social media tenant information and websites liaise with external agencies and Council services and ensure effective processes for resolving ASB and neighborhood disputes.

Responsibilities

ASB Intervention & Mediation
- Provide expert advice and support to colleagues on ASB intervention tools and mediation services.
- Develop and maintain effective policies and procedures for resolving ASB disputes.
- Manage complex ASB cases and collaborate with other services for resolution.
- Coordinate with the Haringey Council Community Safety Team on serious ASB cases.
- Enhance partnership working with agencies and Council teams for holistic responses.

Customer Service
- Offer prompt courteous and accurate advice to service users and external agencies.
- Draft responses to correspondence and complaints for senior staff.
- Maintain organized file systems and ensure prompt document uploads.
- Improve the customer journey and ensure high levels of resident satisfaction.

Technical Understanding and Continuous Improvement
- Stay updated on legislation policy and best practices to improve ASB outcomes.
- Understand regulatory requirements and support residents in creating safe communities.

Stakeholder Engagement
- Foster relationships with Haringey Council services and external agencies.
- Liaise with Resident Associations and other bodies on ASB matters.
- Collaborate with departments and agencies representing the tenancy team and Council.

Personal Commitment
- Demonstrate commitment to customers community and Council values.
- Represent the service positively and use feedback for improvements.
- Meet performance targets and use data for learning and improvement.
- Monitor and report on tenancy management key performance indicators.
- Work collaboratively with Housing Management and other teams for a holistic service.
- Ensure resident issues are addressed appropriately and in line with objectives.
- Adhere to Councils customer compact equal opportunities and safety procedures.
- Perform additional duties as required.

Requirements

Expertise in ASB law policy and best practices.
Experience in managing complex ASB cases and mediation services.
Strong customer service skills and ability to draft professional correspondence.
Knowledge of regulatory requirements for social housing landlords.
Ability to foster partnerships and collaborate with various stakeholders.
Commitment to community values and continuous improvement.
Proficiency in maintaining organized file systems and performance monitoring.

Required Skills:

Requirements: Full-time availability for a year Ability to work 36 hours per week Resilient and able to thrive in challenging situations Attention to detail and creative problem-solving skills Comfortable with confrontation and able to deal with difficult situations Availability for out-of-hours meetings and lone working Daily use of a car and a full driving license

3 months contract with local authorityThis role involves collaborating with neighborhood officers to swiftly and accurately address anti-social behavior (ASB) cases with a focus on supporting vulnerable residents to ensure they feel secure in their homes and communities. The position requires devel...

3 months contract with local authority

Responsibilities

ASB Intervention & Mediation
- Provide expert advice and support to colleagues on ASB intervention tools and mediation services.
- Develop and maintain effective policies and procedures for resolving ASB disputes.
- Manage complex ASB cases and collaborate with other services for resolution.
- Coordinate with the Haringey Council Community Safety Team on serious ASB cases.
- Enhance partnership working with agencies and Council teams for holistic responses.

Customer Service
- Offer prompt courteous and accurate advice to service users and external agencies.
- Draft responses to correspondence and complaints for senior staff.
- Maintain organized file systems and ensure prompt document uploads.
- Improve the customer journey and ensure high levels of resident satisfaction.

Technical Understanding and Continuous Improvement
- Stay updated on legislation policy and best practices to improve ASB outcomes.
- Understand regulatory requirements and support residents in creating safe communities.

Stakeholder Engagement
- Foster relationships with Haringey Council services and external agencies.
- Liaise with Resident Associations and other bodies on ASB matters.
- Collaborate with departments and agencies representing the tenancy team and Council.

Personal Commitment
- Demonstrate commitment to customers community and Council values.
- Represent the service positively and use feedback for improvements.
- Meet performance targets and use data for learning and improvement.
- Monitor and report on tenancy management key performance indicators.
- Work collaboratively with Housing Management and other teams for a holistic service.
- Ensure resident issues are addressed appropriately and in line with objectives.
- Adhere to Councils customer compact equal opportunities and safety procedures.
- Perform additional duties as required.

Requirements

Expertise in ASB law policy and best practices.
Experience in managing complex ASB cases and mediation services.
Strong customer service skills and ability to draft professional correspondence.
Knowledge of regulatory requirements for social housing landlords.
Ability to foster partnerships and collaborate with various stakeholders.
Commitment to community values and continuous improvement.
Proficiency in maintaining organized file systems and performance monitoring.

Required Skills: