Forward Deployed Engineer Manager
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Job Location:
New York City, NY - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
ABOUT US:
Founded in 2020 Regal is the AI Agent Platform. Regal gives every company the tools to transform customer communications with delightful AI Agents that are connected to your data easy to customize and monitor always available and ready to take action. Power better support sales and operations with way less effort. Our founders Alex Levin and Rebecca Greene helped build Angi (Angies List HomeAdvisor and Handy) to over $1.5Bin revenue.
Based in Manhattan were building an in-person culture of entrepreneurs who want to win and build something meaningful. Were backed by top investors including Founder Collective Homebrew and Emergence Capital.
Come join us as we create a category-defining company and follow Regals company page on LinkedIn to stay up-to-date on our journey and current job openings!
Were moving fast and the numbers speak for themselves:
- Partnered with enterprise brands like Google AAA Ro Coursera
- Raised $82M (top tier investors including Emergence & Homebrew)
- Completed 250MM calls
- Driven $7B revenue for customers
- Scaled to $## ARR
- Built amazing NYC (NoMad) in office culture
ABOUT THE ROLE
As a Senior Forward Deployed Engineer at Regal youll lead customer launches and guide a team of Forward Deployed Engineers responsible for bringing our AI Agents to life in production. Each customer deployment is a fast-paced high-impact product launch. Youll own the technical strategy orchestrate execution across teams and ensure every customer sees value from Regal within their first two weeks.
Youre equal parts technical architect product thinker and player-coach. You can write code lead customer workshops and coach junior FDEs through complex integrations. Youll set the standard for how Regal brings AI voice agents into the wild balancing speed with excellence and helping us scale our implementation motion as our customer base grows.
If you thrive on translating business goals into technical roadmaps managing competing priorities and building repeatable processes this is your chance to shape the foundation of Regals Forward Deployed Engineering team!
Responsibilties
- Own end-to-end delivery for new customers from kickoff to go-live
- Oversee multiple launches at once ensuring quality velocity and customer satisfaction
- Define success metrics and ensure each AI Agent drives measurable business outcomes
- Design and implement integrations via APIs webhooks and middleware scripts that connect Regal to customer systems (CRM telephony data pipelines etc.)
- Partner with internal AI and Product teams to configure and QA the customers voice agent experience
- Coach and guide a small team of Forward Deployed Engineers reviewing work unblocking challenges and helping prioritize customer and internal initiatives
- Act as the escalation point for complex technical issues and executive-level customer conversations
- Partner closely with Product AI and Customer Success teams to feed insights from customer deployments into product roadmaps and voice model improvements
- Help define and continuously refine Regals playbook for implementation excellence
- Analyze post-launch performance metrics to inform A/B testing and iterative improvements to agent performance
- Identify deployment patterns to propose new features or automation opportunities that improve efficiency
- Expect to travel 1 week per month for key customer launches executive reviews or cross-functional workshops
ABOUT YOU
- 46 years in a technical customer-facing role (Forward Deployed Engineer Solutions Engineer or Implementation Lead) or a Product/Technical Program Manager role in a tech-driven environment
- Strong working knowledge of APIs data flows and light-coding experience (JavaScript Python or similar)
- Commercially aware you understand how great deployments unlock renewals expansions and customer advocacy
- Experience designing or managing enterprise integrations
- Proven ability to lead projects and people balancing customer urgency with long-term scalability
- Strong project management instincts with a knack for simplifying complexity and driving accountability
- No task too small mindset youre hands-on when needed but equally comfortable delegating and setting direction
- Excited by Voice AI automation and the future of customer experience
BENEFITS/PERKS
- We care about your health!
- Medical Dental and Vision plans - 80% covered by the company
- Flexible PTO & 11 paid holidays/year
- Subsidized ClassPass membership
- We care about future you!
- 401k Plan
- Paid parental leave
- Pre-tax commuter benefits
- We care about connection!
- In-office breakfast and snacks daily
- Happy hours team outings & annual off-sites
- Complete laptop workstation
- & more to come!
$175000 - $250000 a year
The reasonably estimated base salary for this role is provided as a range within this job description. All offers include a competitive equity package and some offers may additionally include a variable compensation component. Actual compensation is determined on an individualized basis taking into consideration factors such as the candidates skills location qualifications experience and relevant education or addition Regal offers a comprehensive set of employee benefits which are listed above. Details about the compensation package will be finalized at the time of offer.
POSITION LOCATION & OFFICE DETAILS:
This position is only available in New York City (HQ- NoMad). Hybrid roles are required in office T/W/TH and office optional M/F.
*If you think youre missing relevant experience but youre hungry and a fast learner (and can prove it) we want to hear from you!
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Manager
Key Skills
- ASP.NET
- Health Education
- Fashion Designing
- Fiber
- Investigation
About Company
Regal is a new approach to outbound cloud contact center software. Turn your untapped customer data into real-time outbound campaigns that drive 25% more revenue — immediately.
