Vice President of Support (Part Time Equity Cofounder)

Houston, MS - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Shape the Future of BlockchainBringing Business On-Chain

Were offering a unique opportunity to join Launch Legends (and Autheo) as a part-time Equity Cofounder. Founded nearly four years ago Launch Legends is at the forefront of bridging Web3 blockchain technology with the next evolution of Web2 integrationbringing businesses on-chain through enterprise-grade solutions DePIN innovations and decentralized financial infrastructure.

Our flagship project Autheo is an AI enabled Layer-Zero OS with an integrated Layer-1blockchain andcomplete decentralized infrastructure thast includes decentralized compute storage identity and service marketplaces as well as a Full-stack development enveronment (DevHub)engineered for scalable enterprise adoption developer innovation and real-world blockchain integration.

Our Projects

Autheo
Autheo Team - Legends (Parent Company)
Twitter: Autheo
With nearly 100 equity cofounders from leading companies and institutionsmany with advanced degrees and PhDsAutheo is solving the critical challenges blocking business adoption of blockchain technology.
Key Features:
- Enterprise-Grade Layer-1 Blockchain High-speed self-securing and cost-efficient infrastructure built for scale.
- Developer Hub & Application Marketplace A decentralized platform where developers build deploy and monetize real-world apps.
- Web2-Web3 Integration Microservices SDKs and governance frameworks for seamless business migration.
- Decentralized Cloud & Compute Secure privacy-preserving storage and AI-powered compute for next-gen applications.
- DePIN Infrastructure On-chain networks powering real-world infrastructure ownership and resource sharing.
Traction (Testnet Launch):
- Wallet Accounts: 290000
- Twitter Followers:30000
- Discord Members: 19000
- Smart Contracts Deployed: 30000
- Developers Registered for MVP DevHub: 7500
Compensation & Growth Path
This is a part timeequity / token-based cofounder opportunity. You will receive equity in Launch Legends Autheo and the WFO Creator Network along with token allocations in the Autheo blockchain. We have already completed an initial financing round to support infrastructure and marketing and are currently in discussions with VCs and crypto investors to fund expansion and salaries. Salaried compensation is expected to begin within 4 to 5 months following ournode tokensales or funding.
ROLEVICE PRESIDENT OF SUPPORT
Overview
As Vice President of Support you will lead Autheos global Support and Operations organizationresponsible for ensuring reliability responsiveness and trust across the Layer-0 Operating System (Layer-0 OS) Layer-1 blockchain and developer ecosystem.
This executive position oversees the integration of human automated and AI-driven support processes within Autheos decentralized infrastructure ensuring all support operations align with Launch Legends corporate governance and Autheos decentralized execution model.
You will work closely with the Managing Directors the Executive Steering Committee Engineering Product and Global Channels leadership to architect and scale a 247 support organization that meets enterprise-grade standards for uptime SLA compliance and ecosystem engagementwhile maintaining the transparency and verifiability required of decentralized systems.
Responsibilities
Support Strategy & Global Operations
Design and lead Autheos global support strategy for decentralized infrastructure validator operations DevHub APIs SDKs and enterprise integrations.
Build and manage a multi-tier (L1L3) global support system aligned with automation human-in-the-loop and governance workflows.
Oversee 247 on-call rotations escalation management and performance dashboards ensuring SLA adherence and service continuity.
Coordinate with Engineering and DevOps to continuously improve incident detection remediation and root-cause analysis processes.
Automation & AI-Driven Support Systems
Implement AI-based triage predictive analytics and self-healing automation across all monitoring and ticketing systems.
Define guardrails and governance controls for automated responses to ensure transparency traceability and audit readiness.
Lead continuous optimization of the integrated workflow model (Automated Semi-Automated Manual) driving measurable reductions in MTTR and human intervention rates.
Developer & Ecosystem Support
Oversee the developer support lifecycleonboarding SDK integration technical assistance and documentation feedback loops.
Establish scalable communication channels across Discord Slack and DevHub that blend community self-service with professional enterprise support.
Integrate partner and validator support frameworks into the same SLA and reporting structure to maintain unified operational standards.
Governance Alignment & Executive Reporting
Work directly with Managing Directors and the Executive Steering Committee to ensure operational decisions and performance metrics align with Launch Legends governance and compliance policies.
Maintain unified dashboards and governance reports covering uptime incident metrics automation performance and service reliability.
Lead post-incident reviews and quarterly operational assessments with CIO COO and Governance Leads.
Quality Training & Continuous Improvement
Develop capability programs and certification pathways for support engineers and partners to maintain technical excellence across all tiers.
Implement feedback loops that integrate telemetry incident data and community insights into automation and process refinements.
Build and sustain a culture of reliability transparency and proactive improvement across global support teams.
Risk Continuity & Business Resilience
Lead the design and validation of business-continuity and disaster-recovery frameworks specific to support operations.
Ensure redundancy and follow-the-sun coverage models across all global regions.
Partner with Security Compliance and Infrastructure teams to safeguard key systems and maintain operational integrity during crises.
Qualifications
10 years of leadership experience in technical support site reliability or operations for blockchain cloud or enterprise SaaS platforms.
Proven ability to design and scale 247 global support programs integrating automation observability and governance controls.
Strong knowledge of decentralized systems blockchain node operations and Layer-0/Layer-1 infrastructure.
Expertise in monitoring observability (Prometheus Grafana OTEL) CI/CD integration and automated escalation systems (PagerDuty Jira Service Management).
Demonstrated success in implementing AI-driven triage predictive alerting and self-healing support architectures.
Experience coordinating enterprise SLAs audit readiness and multi-party governance reporting.
Skilled in cross-functional leadershipaligning engineering DevOps security and partner teams under unified operational standards.
Excellent communication and crisis-management skills with the ability to represent Autheos support organization to executive leadership partners and community stakeholders.
Bachelors or Masters degree in Computer Science Engineering or a related field preferred; certifications in ITIL SRE or DevOps disciplines are highly valued.
ðŸŒ ðŸš WHY JOIN LAUNCH LEGENDS
- Traction with Momentum: Autheo is already gaining significant traction in the blockchain space with rapid developer adoption platform growth and partnership interest.
- Cross-Industry Impact; Autheo is positioned to transform not only the Web3 ecosystembut also Web2 and the broader technology sectorby enabling real-world business adoption of decentralized infrastructure.
- Real Innovation Not Hype: Unlike many blockchain ventures Autheo is focused on substance over speculation. We are building real solutions: modular fullstack infrastructure enterprise-grade toolkits decentralized identity cloud compute and service orchestration.
- Backed by Elite Talent: Youll join a team composed of professionals from top-tier universities Fortune 500 companies and major blockchain platforms. Our team includes multiple PhDs and senior engineers who have launched and scaled world-class technologies.
If youre ready to redefine blockchain adoption empower global business integration and help shape the next generation of Web3 and developer ecosystems we invite you to take the next step.
Lets build the futuretogether.

Shape the Future of BlockchainBringing Business On-ChainWere offering a unique opportunity to join Launch Legends (and Autheo) as a part-time Equity Cofounder. Founded nearly four years ago Launch Legends is at the forefront of bridging Web3 blockchain technology with the next evolution of Web2 inte...

Shape the Future of BlockchainBringing Business On-Chain

Our Projects

Autheo
Autheo Team - Legends (Parent Company)
Twitter: Autheo
With nearly 100 equity cofounders from leading companies and institutionsmany with advanced degrees and PhDsAutheo is solving the critical challenges blocking business adoption of blockchain technology.
Key Features:
- Enterprise-Grade Layer-1 Blockchain High-speed self-securing and cost-efficient infrastructure built for scale.
- Developer Hub & Application Marketplace A decentralized platform where developers build deploy and monetize real-world apps.
- Web2-Web3 Integration Microservices SDKs and governance frameworks for seamless business migration.
- Decentralized Cloud & Compute Secure privacy-preserving storage and AI-powered compute for next-gen applications.
- DePIN Infrastructure On-chain networks powering real-world infrastructure ownership and resource sharing.
Traction (Testnet Launch):
- Wallet Accounts: 290000
- Twitter Followers:30000
- Discord Members: 19000
- Smart Contracts Deployed: 30000
- Developers Registered for MVP DevHub: 7500
Compensation & Growth Path
This is a part timeequity / token-based cofounder opportunity. You will receive equity in Launch Legends Autheo and the WFO Creator Network along with token allocations in the Autheo blockchain. We have already completed an initial financing round to support infrastructure and marketing and are currently in discussions with VCs and crypto investors to fund expansion and salaries. Salaried compensation is expected to begin within 4 to 5 months following ournode tokensales or funding.
ROLEVICE PRESIDENT OF SUPPORT
Overview
As Vice President of Support you will lead Autheos global Support and Operations organizationresponsible for ensuring reliability responsiveness and trust across the Layer-0 Operating System (Layer-0 OS) Layer-1 blockchain and developer ecosystem.
This executive position oversees the integration of human automated and AI-driven support processes within Autheos decentralized infrastructure ensuring all support operations align with Launch Legends corporate governance and Autheos decentralized execution model.
You will work closely with the Managing Directors the Executive Steering Committee Engineering Product and Global Channels leadership to architect and scale a 247 support organization that meets enterprise-grade standards for uptime SLA compliance and ecosystem engagementwhile maintaining the transparency and verifiability required of decentralized systems.
Responsibilities
Support Strategy & Global Operations
Design and lead Autheos global support strategy for decentralized infrastructure validator operations DevHub APIs SDKs and enterprise integrations.
Build and manage a multi-tier (L1L3) global support system aligned with automation human-in-the-loop and governance workflows.
Oversee 247 on-call rotations escalation management and performance dashboards ensuring SLA adherence and service continuity.
Coordinate with Engineering and DevOps to continuously improve incident detection remediation and root-cause analysis processes.
Automation & AI-Driven Support Systems
Implement AI-based triage predictive analytics and self-healing automation across all monitoring and ticketing systems.
Define guardrails and governance controls for automated responses to ensure transparency traceability and audit readiness.
Lead continuous optimization of the integrated workflow model (Automated Semi-Automated Manual) driving measurable reductions in MTTR and human intervention rates.
Developer & Ecosystem Support
Oversee the developer support lifecycleonboarding SDK integration technical assistance and documentation feedback loops.
Establish scalable communication channels across Discord Slack and DevHub that blend community self-service with professional enterprise support.
Integrate partner and validator support frameworks into the same SLA and reporting structure to maintain unified operational standards.
Governance Alignment & Executive Reporting
Work directly with Managing Directors and the Executive Steering Committee to ensure operational decisions and performance metrics align with Launch Legends governance and compliance policies.
Maintain unified dashboards and governance reports covering uptime incident metrics automation performance and service reliability.
Lead post-incident reviews and quarterly operational assessments with CIO COO and Governance Leads.
Quality Training & Continuous Improvement
Develop capability programs and certification pathways for support engineers and partners to maintain technical excellence across all tiers.
Implement feedback loops that integrate telemetry incident data and community insights into automation and process refinements.
Build and sustain a culture of reliability transparency and proactive improvement across global support teams.
Risk Continuity & Business Resilience
Lead the design and validation of business-continuity and disaster-recovery frameworks specific to support operations.
Ensure redundancy and follow-the-sun coverage models across all global regions.
Partner with Security Compliance and Infrastructure teams to safeguard key systems and maintain operational integrity during crises.
Qualifications
10 years of leadership experience in technical support site reliability or operations for blockchain cloud or enterprise SaaS platforms.
Proven ability to design and scale 247 global support programs integrating automation observability and governance controls.
Strong knowledge of decentralized systems blockchain node operations and Layer-0/Layer-1 infrastructure.
Expertise in monitoring observability (Prometheus Grafana OTEL) CI/CD integration and automated escalation systems (PagerDuty Jira Service Management).
Demonstrated success in implementing AI-driven triage predictive alerting and self-healing support architectures.
Experience coordinating enterprise SLAs audit readiness and multi-party governance reporting.
Skilled in cross-functional leadershipaligning engineering DevOps security and partner teams under unified operational standards.
Excellent communication and crisis-management skills with the ability to represent Autheos support organization to executive leadership partners and community stakeholders.
Bachelors or Masters degree in Computer Science Engineering or a related field preferred; certifications in ITIL SRE or DevOps disciplines are highly valued.
ðŸŒ ðŸš WHY JOIN LAUNCH LEGENDS
- Traction with Momentum: Autheo is already gaining significant traction in the blockchain space with rapid developer adoption platform growth and partnership interest.
- Cross-Industry Impact; Autheo is positioned to transform not only the Web3 ecosystembut also Web2 and the broader technology sectorby enabling real-world business adoption of decentralized infrastructure.
- Real Innovation Not Hype: Unlike many blockchain ventures Autheo is focused on substance over speculation. We are building real solutions: modular fullstack infrastructure enterprise-grade toolkits decentralized identity cloud compute and service orchestration.
- Backed by Elite Talent: Youll join a team composed of professionals from top-tier universities Fortune 500 companies and major blockchain platforms. Our team includes multiple PhDs and senior engineers who have launched and scaled world-class technologies.
If youre ready to redefine blockchain adoption empower global business integration and help shape the next generation of Web3 and developer ecosystems we invite you to take the next step.
Lets build the futuretogether.