The Student Success Coach (SSC) serves as primary contact for academic advising student support well-being and student support services. The position is grounded in the tenants of the Appreciative Advising framework as a means to help facilitate rapport growth and learning with students. The SSC will advise prospective current and former students. Each SSC will manage a caseload of advisees based on the students intended degree of study determined by college or meta-majors. Each SSC will advise and assist students in developing an academic and life plan by utilizing a generative-based approach to help students realize and proactively reach for their dreams and goals. Each SSC advises students in academics career and leadership. The SSC will work in close collaboration with each students faculty advisor the Director of Academic Support Services and other student support professionals to ensure a holistic support network for all students. Additionally each SSC will engage develop and implement various intervention retention and persistence initiatives. PRINCIPAL DUTIES:
- Provides advising services in-person virtually by phone or by email.
- Provides accurate information related to curriculum graduation requirements and university policies and procedures.
- Createsa semester-by-semester graduation plan and monitorsstudents progress.
- Provides information and strategies to utilize available campus resources and services.
- Maintains confidentiality.
- Assists students in makingresponsible and informed decisions regarding academic progress.
- Encourages and guides students as they define and develop realistic goals.
- Discusses the benefits of building a learning community network and support system among peers professors and mentors.
- Makes appropriate referrals to other University and non-university resources.
- Maintains records and documentation of advising interactions.
- Performs miscellaneous job-related duties as assigned.
KNOWLEDGE SKILLS AND ABILITIES: - Verbal and written communication skills and effective public speaking skills including ability to communicate with individuals as well as groups.
- Ability to work in a fast-paced environment with multiple demands and changing needs.
- Ability to work collaboratively within a team environment.
- Ability to work with students in 1:1 or group advising settings.
- Ability to learn and maintain current knowledge of complex program requirements policies and procedures.
- Ability to work with diverse student backgrounds.
- Ability to develop and/or deliver programs.
- Knowledge of and proficiency in a variety of current and emerging technology platforms.
MINIMUM QUALIFICATIONS: - Bachelors degree from an accreditated institution of higher learning
PREFERRED QUALIFICATIONS: - Masters degree in College Student Personnel Higher Education Counseling or other related field
- Experience in academic advising or student services
- Experience with Appreciative Advising
- Open-minded and growth mindset
APPLICATION INSTRUCTIONS: Qualified applicants must send a cover letter (detailing their interest and qualifications) current resume as well as the names and contact information of at least three professional references to Condy Richardson Executive Director of Student Success through the Univesitys online application tracking system.
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The Student Success Coach (SSC) serves as primary contact for academic advising student support well-being and student support services. The position is grounded in the tenants of the Appreciative Advising framework as a means to help facilitate rapport growth and learning with students. The SSC wil...
The Student Success Coach (SSC) serves as primary contact for academic advising student support well-being and student support services. The position is grounded in the tenants of the Appreciative Advising framework as a means to help facilitate rapport growth and learning with students. The SSC will advise prospective current and former students. Each SSC will manage a caseload of advisees based on the students intended degree of study determined by college or meta-majors. Each SSC will advise and assist students in developing an academic and life plan by utilizing a generative-based approach to help students realize and proactively reach for their dreams and goals. Each SSC advises students in academics career and leadership. The SSC will work in close collaboration with each students faculty advisor the Director of Academic Support Services and other student support professionals to ensure a holistic support network for all students. Additionally each SSC will engage develop and implement various intervention retention and persistence initiatives. PRINCIPAL DUTIES:
- Provides advising services in-person virtually by phone or by email.
- Provides accurate information related to curriculum graduation requirements and university policies and procedures.
- Createsa semester-by-semester graduation plan and monitorsstudents progress.
- Provides information and strategies to utilize available campus resources and services.
- Maintains confidentiality.
- Assists students in makingresponsible and informed decisions regarding academic progress.
- Encourages and guides students as they define and develop realistic goals.
- Discusses the benefits of building a learning community network and support system among peers professors and mentors.
- Makes appropriate referrals to other University and non-university resources.
- Maintains records and documentation of advising interactions.
- Performs miscellaneous job-related duties as assigned.
KNOWLEDGE SKILLS AND ABILITIES: - Verbal and written communication skills and effective public speaking skills including ability to communicate with individuals as well as groups.
- Ability to work in a fast-paced environment with multiple demands and changing needs.
- Ability to work collaboratively within a team environment.
- Ability to work with students in 1:1 or group advising settings.
- Ability to learn and maintain current knowledge of complex program requirements policies and procedures.
- Ability to work with diverse student backgrounds.
- Ability to develop and/or deliver programs.
- Knowledge of and proficiency in a variety of current and emerging technology platforms.
MINIMUM QUALIFICATIONS: - Bachelors degree from an accreditated institution of higher learning
PREFERRED QUALIFICATIONS: - Masters degree in College Student Personnel Higher Education Counseling or other related field
- Experience in academic advising or student services
- Experience with Appreciative Advising
- Open-minded and growth mindset
APPLICATION INSTRUCTIONS: Qualified applicants must send a cover letter (detailing their interest and qualifications) current resume as well as the names and contact information of at least three professional references to Condy Richardson Executive Director of Student Success through the Univesitys online application tracking system.
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